Windows Bugcheck Error - Computer has rebooted

Hi,

I'm getting the following error multiple times a day and the computer is rebooting. Please let me know what other information I can provide that will help solve this issue. 

The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ea (0xffffcb0d0aad47c0, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 62885d1d-418e-40ee-9cf5-7bff254e2492.

Memory.dmp - https://1drv.ms/t/s!AkJuBh2Ob6tug1-92q8-Y6Xt0rMn

 

Question Info


Last updated August 3, 2019 Views 895 Applies to:
We are volunteers willing to help you try to resolve this issue.

1. Could be the video card drivers, the video card, or even other hardware. Best to update the video drivers (more driver help in section 3. below).

Get the Catalyst Drivers here
http://game.amd.com/us-en/drivers_catalyst.aspx

ATI - Forums
http://forums.amd.com/game/categories.cfm?catid...

ATI - Support and Drivers
http://support.amd.com/us/Pages/AMDSupportHub.aspx

========

2. If more troubleshooting is needed (and I would review these methods anyway) :

Troubleshoot blue screen errors <-- read this link
http://windows.microsoft.com/en-us/windows-10/t...

We do need the actual DMP files to analyze - just upload the actual file and post the link (instead of the text version).

=========

3. This utility makes it easy to see which versions are loaded :

Run DriverView - set VIEW to Hide Microsoft drivers - update those without Dump in their names (and update BIOS and chipset).

DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current. Control Panel - Device Manager - Display Adapter - write down the make and complete model of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset, and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This is because some drivers rollback before the latest is installed (sound drivers particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht...

=======

4. Memory tests do not catch all errors such as mismatched memory (possible even for sticks that appear to be identical) and when faster memory is placed in system behind slower memory. So it is best to also swap sticks in and out to check for those even if all memory tests fail to show a problem.

To test RAM check here - let it run 4+ hours or so. <-- best method
www.memtest.org

MemTestX86 - Test RAM With
http://www.tenforums.com/tutorials/14201-memtes...

For the Windows Memory Diagnostic Tool.

Type in Cortana's search box -> Windows Memory Diagnostics
at top of list - click it. in Windows 8/8.1/10 the name is "Windows Memory
Diagnostic".

=========

5. After doing ALL the updates you can, and if the issue continues, then run DriverVerifier.

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10 are essentially the same).
http://www.winvistaclub.com/t79.html

Using Driver Verifier
https://msdn.microsoft.com/en-us/library/window...

WINKEY + X - RUN - type in -> verifier /reset hit enter to disable

If DriverVerifier creates a minidump upload it and post the link here so we can analyze it.

Please let us know the results and if you need further assistance.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.