windows apps keep crash in tablet mode

some apps like photo and music keep crash when i using tablet mode, but if i use desktop mode the apps work perfectly...
 

Question Info


Last updated August 10, 2019 Views 377 Applies to:

Hi Asyraf,

Thank you for posting in Microsoft Community.

I understand your concern and frustration you have been through. I will be glad to assist you.

I appreciate the troubleshooting steps you have performed to try to resolve the issue.

1. Do you get any error message?

Method 1: Run the Windows App Troubleshooter

I suggest you to download and run the app troubleshooter from the below link and check if it helps.
http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Method 2: Check for New Windows updates and optional updates.

Windows Update helps keep your computer up to date with the latest system updates and drivers. You can check Windows Update manually to help ensure you have the latest updates.

1. Hit Windows Key and type
2. Type Windows Updates.
3.  Click on Windows Updates
4. Click on Check for updates and install the latest windows updates.

You can refer the link below to install the Windows Updates.
http://windows.microsoft.com/en-us/windows-8/install-latest-update-windows-8-1

Also I request you to provide Event logs.

1. Type View Event logs on Search.

2. Double click on Error.

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.

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i open all my apps in tablet mode and i found that only photo and groove music apps keep crash and take time to open sometimes

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Hi,

Thank you for update and reply.

Follow the Method below and check if that helps.

Perform a Clean boot and check if it helps.

Perform a clean boot to check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts.

How to troubleshoot problem by performing clean boot in Windows:

https://support.microsoft.com/en-us/kb/929135

Note:  Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to

start as normal after troubleshooting.

Hope this helps. If the issue persists or any Windows related queries or issues, please get back to us.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

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