Windows 10 Update - TWINUI Issues

I recently installed the updates to Windows 10 and since the update, I've been unable to access the tiles in the start menu. I'm also not able to use the Microsoft Widows Photo view. When I right click and select "open with", it shows a program named "TWINUI" instead of the normal application.
 

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Last updated June 16, 2019 Views 6,756 Applies to:

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Hi ,

Welcome to Microsoft Community.

Sorry to know that the Start menu fails to work on Windows 10. I will certainly help you.

In order to assist you better, please reply to the following questions.

1. Does this issue is specific to tiles on the Start menu?

2. Are you able to access other options on Start menu?

3. What happens when you try to access the apps directly?

4. Do you get any error message while accessing the tiles from the Start menu?

I suggest you to try changing the default app settings to open the photos and check if it resolves the issue. Here's how:

1. Press Windows logo + I keys, Settings dialog window opens.

2. Naviage to System > Default apps.

3. Under Photo viewer, select the default app to open the Photos from the drop down list.

Please post back with above information and we will be glad to assist you further.

Thank you.

Thank you.
Vinodh Kumar.V
Microsoft Community

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Thanks for replying Vinodh. Here are the answers to your questions.

1. Does this issue is specific to tiles on the Start menu?

It affects most of the Windows default tiles in the start menu - Email, Windows Photos, Chat, Video, Maps, Camera, Xbox, Microsoft Store

2. Are you able to access other options on Start menu?

Only the apps/programs that I've installed

3. What happens when you try to access the apps directly?

Nothing happens. There's a quick flash like the app is opening, then nothing.

4. Do you get any error message while accessing the tiles from the Start menu?

No error message.

I tried your default settings suggestion and instead of the Microsoft Photo app, it says TWINUI

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Hi,

My apologies for the delayed response.

Did you make any hardware or software changes prior to this issue?

You need at least 1024 X 768 screen resolution for modern apps to work. The Windows apps will not work in screen resolution less than 1024 X 768. To snap apps, you need a screen resolution of at least 1366 x 768. Make sure that the screen resolution meets these requirements. You can check this by:

1.
Right-click the mouse from the desktop interface and select Display Settings >Display > Advanced display settings.
2. Check the screen resolution shown there. It should be at least 1024 X 768.

Also, make sure the User Account Control (UAC) is enabled in the computer. To enable the User Account Control on the computer follow these steps:

1. Type "Account Control" in the search bar on desktop and press "Enter".
2. In the "User Account Control Settings" window, move the slider to the default settings and click "OK".

If issue persists, I suggest you to run the App troubleshooter to fix issues that may prevent Windows apps from working properly.

Click here to download and run the Apps troubleshooter.

Get back to us if you are facing further issue, we will be happy to assist.

Thank you.

Thank you.
Vinodh Kumar.V
Microsoft Community

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The resolution on my laptop is 1366 x 768.

I tried running the app troubleshooter but unfortunately it wasn't able to detect the issue. Any other suggestions?

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Hi,

Thank you for updating on the issue.

Sometime corrupted User Profile will causes this kind of issues. I suggest you to create a new account by following the steps mentioned below and see if the problem persists:

1. Press Windows logo key + I and navigate to Accounts > Your Account > Family & other users.

2. On the right panel, click Add someone else to this PC under Other users.

3. If you have another Microsoft account try to use that or else follow the steps to sign-up for new and switch

    with new Microsoft account.

4. Sign-out from the old and Login with new Microsoft account.

5. Once you're sign-in with new User Profile, check whether Windows Start menu is working.

Refer below article more information on creating a new user account.

Create a user account

http://windows.microsoft.com/en-in/windows/create-user-account#create-user-account=windows-10

Please post back with the status of the issue and we will be glad to assist you further.

Thank you.

Thank you.
Vinodh Kumar.V
Microsoft Community

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If I create a new User Profile, will I still be able to access my files and documents?

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Hi,

My apologies for the delayed response.

Yes, you can access the files and documents from the existing profile to the new one.

Sometime corrupted User Profile will causes this kind of issues. In this case, you will need to create a new profile, and then copy the files from the existing profile to the new one.

Follow the below steps to copy the files from the existing profile.

1. Log on as a user other than the new user you just created or the user that you want to copy files from.

2. Right click on Start and select Control Panel > File Explorer Options.

3. In File Explorer options, click on View Tab, and then click Show hidden files, folders, and drives.

4. Clear the Hide protected operating system files check box, click Yes to confirm, and then click OK.

5. Locate the C:\Documents and Settings\Old_Username folder, where C is the drive on which Windows is

    installed, and Old_Username is the name of the profile you want to copy user data from.

6. Press and hold down the CTRL key while you click each file and subfolder in this folder, except the following files:

7. On the Edit menu, click Copy. If you don't see the Edit menu, press Alt.

8. Locate the C:\Documents and Settings\New_Username folder, where C is the drive on which Windows 10

    is installed, and New_Username is the name of the user profile that you created in the "Create a New User

    Profile" section.

9. On the Edit menu, click Paste.

10. Log off the computer, and then log on as the new user.

Disclaimer: You must import your e-mail messages and addresses, any data to the new user profile before you delete the old profile.

Please post back with the status of the issue and we will be glad to assist you further.

Thank you.

Thank you.
Vinodh Kumar.V
Microsoft Community

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Hello,

Sorry for the delayed response. I tried to setup a new profile and copy the files. Unfortunately I do not have enough room on the hard drive so I'll need to buy an external drive to back everything up to, then transfer over. Once that is complete, I will let you know if it worked.

Thanks

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Hallo,

I have the same problem and I create a new user profile( now all app works) but cant copy files from old profile to new one. When I tried access to C:Documents and settings "Access is denied". I was run all the four steps above that.What should I do?

Tnx

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Hallo,

I have the same problem and I create a new user profile( now all app works) but cant copy files from old profile to new one. When I tried access to C:Documents and settings "Access is denied". I was run all the four steps above that.What should I do?

Tnx

You need to be logged in as an administrator in order to access that folder. Make sure the new user is an administrator.

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