Windows 10 system freezes randomly after fall Creators Update installed.

Hi

Lately, my HP desktop running Windows 10 has run into the problem of freezing or lock up randomly. This has happened since my Windows 10 has installed the fall Creators Update weeks ago. This fall Creators Update seems to bring up a few problems for my computer at the same. So now, I have to do a hard shut down(press the button) of my computer and restart it again when the system freezes every time. Will this kind press button shut down of the computer damage my computer system ? Does anyone know a way to reactivate or unfreeze my computer without do a hard shut down or a hard restart of the computer ? Does anyone also encountered this problem since Creators Update installed ? Does any one know how to fix the system freezing problem ? Help needed.

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Hi,


A system freeze is usually caused by compatibility issues. We suggest checking if the device is compatible with Windows 10 Fall Creators update. If the device is compatible, you may try to start computer in safe mode. This will start Windows using a limited set of files and drivers. This is performed to check if device drivers aren't causing the issue.

Feel free to post back should you need further assistance.

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The compatibility list says HP/ Compaq is compatible with Fall Creators Update and Anniversary Update. My computer is HP Pavilion P7-1449. So, it should be compatible. My computer didn't get the earlier Creators Update installed . Would this be a problem ? Are there other users getting this system freezing problem too ? There are reports say the Anniversary Update contains bugs that cause  some computers to freeze while working. And maybe for Fall Creators Update too ?

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We appreciate your response. It wouldn't be a problem if the earlier Creators Update isn't installed on your computer. However, we would like to know if you have already tried starting your device in safe mode. If the issue persists in safe mode, we suggest that you run the Hardware troubleshooter in normal boot.

Feel free to update us on the result.

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I have the same problem. Since the Fall creator update, my computer freezes.

I had no problem before and I ran every version of windows (November, anniversary, creator and now fall).

The hardware is not a problem, my computer is not old and with the latest drivers installed.

If I reboot the computer once or twice the problem disappear.

When the computer freezes, I can still write this text or have a normal  voice conversation on skype.

Pls, don't BS us with the hardware troubleshooter. The problem is clearly caused by the fall update.

Regards,

Adrien.

Ps: my config: i7 7700k sabertooth; RX 480 sapphire; 16go RAM. Should be good to run Windows 10 ....

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It turned out that the culprit is the latest display driver installed caused the problem. This might be that the latest display driver installed is not totally compatible with other drivers in the computer.  the A Microsoft support helped me to update the display drive alone manually weeks ago. I traced back on the reliability history which showed that just few hours later my computer crashed. So, today I rolled backed my display drive to the previous latest edition that was installed by Microsoft in a batch of drivers updates. This seems to solve the problem. Since early this morning, my HP is working fine and did't freeze anymore so far. Thanks for your help.

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Did you update your display drive to the latest release alone , like not by Microsoft in a batch of drivers updates ? I did so weeks ago and it seemed to caused my computer to freeze at times. So, I rolled back to my previous latest display driver edition and now  my HP is working fine.

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I did not update the driver before or after the fall update.

But yesterday I updated it to see if it solved the problem but it has not.

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i have this problem to,  one fix is to go back to  windows 10 1703 as i did and no issue, i can confirm this is a problem with windows 10 1709 not hardware incompatibility Microsoft.

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Good luck getting them to care.  My Gateway NV57H has been experiencing this issue since the first creators update.  A quick search on the forums showed users experiencing the same issues, with a bunch of user suggestions like killing the superfetch service, etc.  All solutions only fixed the issue temporarily.  My computer often freezes when I leave it on and it goes to sleep.  But the odd time it will freeze while I'm using it and I have to do a hard reset.  My only solution now is to have the computer shut down when I close the lid / use the power button, which seems to keep it in good working order for now.  But I definitely miss the days where I could leave my computer on and not have to worry about it.

Just as a quick note to MS (not like they will give two thirds of a crap but I'll throw it in anyways), I've exhausted the troubleshooting of rebooting into safe mode.  The issue persists, and when the hardware troubleshooter is run, it finds no issues.  An offline scan of the hard drive and ram (using boot tools) shows no signs of problems.  I've had microsoft techs remotely connect to check if there are any issues, and they have found none.

At this point I've given up on trying to make this thing work.  Best thing I can do is buy a laptop that was designed to run windows 10 and hope any future updates don't screw everything up.  I'd like to say I have complete faith, but after the windows phone fiasco (just traded my Lumia 640 XL in for an android phone because they no longer plan to release updates for it) I can't really trust them to make decisions based on what the users want.

One thing I'm looking at for causes for this, is maybe an issue is caused by computers that have 2 video cards (intel integrated video for handling the desktop, and nvidia or AMD graphics hardware for when games are launched) but who knows if thats even an issue.  I do wish you good luck finding a solution however.

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Hi

My HP still freezes or crashes about once a day for a few days and then it runs clean for a few days. It just goes in this cycle. I have checked the system files using SFC and DISM, but nothing wrong is found. My computer got this problem right after the Fall Creators Update. My HP didn't get the April Creators Update. Do Microsoft ever fix problem like this ? I left complaint to Microsoft and I hope they will respond soon. I don't know what to to with this problem now.

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Last updated March 15, 2020 Views 29,356 Applies to: