Hi there, I'm Brad. I hope you're doing well!
Yesterday I was using my desktop PC as normal. When I had finished my work, I shut down my computer, choosing "Update and shut down" from the menu as my computer had an update to do.
I left the room an returned 15 minutes later. I was greeted by my computer frozen on the "Shutting down" screen, with the dots loading logo frozen (not spinning). This continued for some time until I forced the computer off using the power button. There was no hard drive light showing as I turned it off.
When I turned the PC on again, the PC gets to the black screen with windows logo, with the spinning dots at the bottom - from now I'll reference this as the "Boot screen". After the dots have rotated a few times, they freeze in position. And that's it! There is no hard drive activity either.
I turned off the PC by the power button and managed to get into Safe Mode. While safe mode was loading, the screen said "couldn't fully install update, reverting changes." The PC boots into Safe Mode fine however I am still getting the frozen Boot Screen with the spinning dots not moving.
I have tried unplugging my USB devices which has not done anything.
Could anybody share any advice on what to do please? If you need any further information let me know what you need and how to get it please :-)
Thank you very much!
-Brad