windows 10 has been stuck on black screen after interrupted update

A while ago my computer was updating but something came up and without thinking, i shut it while it was in the middle of the update. When I turned it on the day after, the screen was completely black. No cursor, no nothing. The fans are running (slightly louder than they used to) and the caps lock button is blinking. A few seconds ago it let out a beep which has never happened before (if that even matters). I'm not quite sure how to fix this issue. Should i take it to someone or is there something i can try myself?
Hello try these fixes please:

Start your PC then just as Windows loads - press and hold Power Button for 5 - 10 seconds to perform a shut down. Do it 3 times. You may only need to do it twice, but on the third start Windows will boot into the recovery environment.

After that, try this fix and see if it helps the issue:

Go to Troubleshoot > Advanced Option > Startup Repair
This will try to make Windows repair itself.

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Also try to go to Troubleshoot > Advanced Option > System Restore
You can check to see if you have a restore point here where you can go back to before the issue started.
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If you do not have a restore point, you can go to Troubleshoot > Advanced Option > Startup Settings > Restart
After you restart, press the button you need to to get into Safe mode, usually 4
Once in Safe Mode, backup your data if you can then open Device Manager via pressing win+x > Device manager > update all drivers that you may be able to.
Restart your PC after that.
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If everything else fails, you may need a reset entirely:

In the same vain, go back to the recovery environment then go to Troubleshoot > Advanced Options > Reset this PC
Choose the option you want after that screen to keep files or not > start the reset
Patience is a virtue

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Hi Drey. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

Check this beep code guide: https://www.computerhope.com/beep.htm

Test your RAM overnight to stress it with a more reliable bootable test, following these steps which test both the sticks and the slots: http://www.sevenforums.com/tutorials/105647-ram...

Test the hard drive with Seatools bootable Long Test: http://blog.nowherelan.com/2013/04/04/boot-seat... followed by a full Disk Check: https://www.groovypost.com/howto/check-hard-dri...

I will give you steps to access the Repair Mode to try all repairs to get Windows started, and if not to do the automated Reset or the superior Clean Install after rescuing your files. These steps don't cover possible hardware failure which might become apparent while performing the steps, so please report back as you go:

1) Use whichever method works in this link to access Advanced Startup Options: https://www.tenforums.com/tutorials/2294-advanc.... Easiest may be to restart PC three times to trigger the Startup Options.

2) If none of the other methods work it may be necessary to Create Windows 10 Installation Media on another PC: http://windows.microsoft.com/en-us/windows-10/m...

Insert media, boot it by powering up PC while pressing the BIOS Boot Menu Key: https://www.sysnative.com/forums/hardware-tutor...

Choose the boot device as a UEFI device if offered, then on second screen choose Repair Your Computer. If the media won't boot you may need to enter BIOS/UEFI Setup (pressing key given in chart in link above) to turn off Fast Boot or Fast Startup first.

3) In the Advanced Troubleshooting options try to System Restore to a point before the problems began, Startup Repair, then if necessary from Startup Settings try to get into Safe Mode with Networking, or lastly Safe Mode.

If Startup Settings aren't available you can force Safe Mode from Command Prompt using the command to unhide F8 Advanced Startup Options here: https://www.digitalcitizen.life/4-ways-boot-saf.... Try Last Known Good Configuration and then Safe Mode with Networking.

4) From Safe Mode w/Networking work through the Windows 10 Install Integrity Checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get donehttp://answers.microsoft.com/en-us/windows/wiki/windows_10-performance/windows-10-performance-and-install-integrity/75529fd4-fac7-4653-893a-dd8cd4b4db00: If it doesn’t fix Windows enough to start it normally, then try a Windows 10 Refresh: https://www.howtogeek.com/265054/how-to-easily-...

Update your drivers from the PC's Support Downloads web page. Compare the latest drivers with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

5) If Safe Mode doesn’t work or help stabilize things then return to Advanced Troubleshoot options. Next try Command Prompt to run through Windows 10 Install Integrity Checklist (above link) repair commands including sfc /scannow, DISM, a full Disk Check, or return to Troubleshoot options to Reset Your Windows 10 PC.

6) Better yet do the vastly superior Clean Install Windows 10 following the steps in this link to delete all partitions down to Unallocated Space to get it cleanest: http://answers.microsoft.com/en-us/windows/wiki...

7) There is a step to Rescue Files from the booted media Command Prompt first: http://answers.microsoft.com/en-us/windows/wiki...

These steps are excerpted from my tutorial that compiles everything possible for Troubleshooting Windows 10 Failure to Start: http://answers.microsoft.com/en-us/windows/wiki.... You can continue with the other steps there.

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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Standard Disclaimer There are links to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
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Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

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A beep might mean a hardware failure. Was it a single beep or continuos 2/3 beeps?
On a working computer, create an Installation media of Windows 10 that allows you to repair existing Windows Installation.
Create a USB Flash Drive
https://www.tenforums.com/tutorials/2376-create...
Boot from the USB Flash drive-Make sure you have disabled Secure boot/Fast boot in BIOS Settings.
https://www.tenforums.com/tutorials/21756-boot-...
https://www.tenforums.com/tutorials/21284-enabl...
Then open Advanced Startup options after the computer boots from USB. Click Repair your computer at the first screen that says Install now.
https://www.tenforums.com/tutorials/2294-boot-a...
Select Startup repair, let it finish the job and see if the computer can boot afterward.
Disclaimer: Tenforums is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Please let us know if you need any assistance.
Sumit

Available 6 PM - 8 AM PST
It is always good to include your PC Specs, make and model in the question
Never Call the Phone numbers received in Emails from the Microsoft Community

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Hi dreyaa,

Unplug your PC and if it is a laptop, remove the battery

Press and hold the Power button for 30 seconds

Plug your PC back in and if it is a laptop, replace the Battery

Start your PC and see if it boots into Windows

If not, let's see if we can get into the Windows Recovery Environment:

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot . . .

Go to Troubleshoot - Advanced Option - Startup Repair
See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore
Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart
Upon restart, press 4 to enter Safe Mode
Once in Safe Mode, backup your data if you do not already have a backup
Open Device Manager and check to make sure all your Drivers are up to date
Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC
Choose to keep your files and apps, just your files or to keep nothing
Then start the Reset
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Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Last updated December 3, 2020 Views 3,912 Applies to: