Windows 10 explorer.exe memory error on shutdown

On shutdown of Windows 10, I sometimes get this error:

explorer.exe – Application Error

The instruction at 0x00007FF79F83FE4E referenced memory at 0x0000000000000038. The memory could not be read.

I have used sysinternals autoruns and removed one explorer.exe plug-in after another, first the third-party plug-ins, and then the Microsoft plug-ins, and there is nothing left, but I'm still getting the error.

Any tips on where to search would be welcome.

***Post moved by the moderator to the most appropriate forum category.***


Hi Tom,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you receive explorer.exe – Application Error on the shutdown, this issue might be due to corrupted or missing system files.

I suggest you to try the below and check if it helps.

Step 1: End the Windows Explorer process and create the new one.

  1. Press Ctrl+Shift+Esc, under Process tab, search for Windows Explorer.
  2. Right click on it and click on End task.
  3. Click on File in the Task Manager at top left corner of the window and select Run new task.
  4. Type explorer.exe and click on Ok.

Step 2: Run SFC scan.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

Follow the below steps:

  1. Right click on the Start button, click on Command Prompt (Admin).

  2. Type “sfc /scannow” without the quotes and hit Enter.

  3. After the scan, restart the computer and check for the issue.

Step 3: Run Memory Diagnostic Tool.

Follow the below steps:

  1. Press Windows key and type Memory Diagnostic.
  2. Select Windows Memory Diagnostics and click on Restart now and check for problems.
  3. Follow the on-screen instructions.

Hope it helps.

Try all the above mentioned steps and update the status of this issue for further assistance.

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Question Info

Last updated October 27, 2020 Views 93,256 Applies to: