Windows 10 Error Video_TDR_Failure (atikmpag.sys)

I have just upgrade my Windows 7 Desktop to Windows 10, it seems okay  but yesterday morning something happened to my screen monitor, it says, Your PC ran into a problem and needs to restart, we're collecting some error info, and then we'll restart for you.VIDEO_TDR_FAILURE (atikmpag.sys). Now I can't open my computer, everytime i restart its the same message on the screen, I hope anyone can help me to this problem, your big help will be much appreciated, thank you very much!

Hi Edwin,

Thank you for posting your question in the Microsoft Community.

Sorry to know that you are facing this issue.

TDR is the Timeout, Detection, and Recovery component in Windows. This happens when the Graphics Display driver for the installed graphics card stops responding. When this happens, windows will stop and restart the driver to fix the problem.

The most common reason for this issue is that the graphics device is being overloaded or used beyond its capabilities. This happens most often when playing graphic intensive games, but can happen with any process that uses a large amount of graphic resources, such as when editing or creating videos.

Unplug all external devices connected to the computer and restart the system to check if you are able to get to the desktop screen.

Some things you can do to avoid these problems:

Make sure you are using the latest graphics device driver and also install the latest updates to check if that helps.

Manage your time working with programs that are graphic intensive, exit any other programs that might also use a large amount of resources.

I would suggest you to download and install the latest graphic card drivers from the manufacturer’s website and check.

Keep us informed to help you further.

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nice try but bad assumptions. got the exact same error running no graphics programs, no video, no photos, etc. just outlook.  Machine has just had a clean install of windows 10 by a certified tech with the very latest driver from the manufacturse specifically for windows 10. So far not impressed with windows 10.  Microsoft has major problems with 10, many friends have rolled back to 7 due excessive crashes even after doing clean installs. 

You need better advice.

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Hi!

I have the same problem as Edwin83 above. 

I upgraded my pc from Win7 to Win10 this summer. It's been working fine until 3 days ago, Wednesday, November 11th. Then I got the VIDEO_TDR_FAILURE (ATIKMPAG.SYS) BSOD error. 

I've tried a lot of things all resulting in the same error:

- Rebooting in Safe mode  and removing the video drivers from Device Manager

- Going back to a previous check point

- Reinstalling Win10 while keeping my personal files

- Reinstalling Win10 while NOT keeping my files

- Booting with video set to lowest quality and resolution

- Purchasing a new SSD drive today, set it up with a brand new DL of Win 10 pro. 

I'm at a loss...

As a sidenote I also discovered that after I purchased the new SSD drive and installed the latest Win10 Pro build I no longer have the option of Safe Mode boot... so i'm not able to enter windows AT ALL anymore.

Oh and btw: I'm running 2xRadeon HD4800 with crossfire.  

HELP!

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I tried all the same option but no luck.

Rebooting in Safe mode  and removing the video drivers from Device Manager

- Going back to a previous check point

- Reinstalling Win10 while keeping my personal files

- Reinstalling Win10 while NOT keeping my files

- Booting with video set to lowest quality and resolution

The only workaround is - boot in safe mode and login and disable the Radeon AMD display and restart and work with windows default display.

Let me know if any other solution is there.

Thank you.

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Hi. Did you try installing "Catalyst 15.10 (beta)"? It's fairly old and in beta but it solves a similar problem for me a couple of months ago...

https://community.amd.com/docs/DOC-1381

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The only workaround is - boot in safe mode and login and disable the Radeon AMD display and restart and work with windows default display.

The issue with this is like having a car with a V6 engine and you unplug 3 of the plugs, yeah it may run but its not going to get you very far.

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I am getting the same but when I try booting up in safe mode, I get a black screen., i.e. no output to screen.

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Last updated September 27, 2020 Views 12,808 Applies to: