Windows 10 Creators Update Installed Now PC Fails to Boot

Windows 10 Creators Update installed apparently correctly. I logged in successfully and read the tips and hints, the PC seemed to function without an issue. However on the next boot my PC failed to get to the login screen. It boots past the BIOS screen but hangs on the windows flag and spinning dots screen. I can't do anything other than shut down the machine. No keyboard commands have any affect. I have re-booted repeatedly without any change. What do I now do?

Hi Antony,

One of the possible reasons why your PC fails to boot into normal mode are broken components on the boot configuration data of your system. To isolate your concern regarding your Windows 10 Creators Update, we suggest that you perform the following steps to trigger Safe Mode through the Windows Recovery Environment (WinRE) option. To do this, follow the steps below:

  1. Improper shutdown process
    • Turn on your computer. When the Windows logo is visible, unplug the power source of your computer. Perform this step three times.
    • On the fourth time that you turn on your computer, just simply wait for the Windows Recovery Environment (WinRE) window to appear.
  2. On the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings and click Restart.
  3. Once your computer restarts, you will see a list of options. Press the F4 key to start your computer in Safe Mode.

We also recommend that you perform a system restore after booting into safe mode.
This option takes your PC back to an earlier point in time. Restoring won’t affect your personal files, but it will remove apps, drivers, and updates installed after the restore point was made. To do this, follow the steps below:

  1. Right-click the Start button, and then select Control Panel.
  2. Search Control Panel for Recovery.
  3. Select Recovery > Open System Restore > Next.
  4. Choose the restore point related to the problematic app, driver, or update, and then select Next > Finish.

Let us know if the solution above works for you.

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Question Info

Last updated March 2, 2020 Views 3,414 Applies to: