Question

Q: Windows 10 Creator Update leads to frame rate stuttering and slow performance is there a fix?

Specs:

GPU: Geforce GTX 1070 8 GB VRAM

CPU: Intel i7 Quad Core Processor 6700k CPU @ 4.00GHZ and Overclocked with liquid cooling

Motherboard: Gigabyte G1 Gaming also overclocked

Ram: 2 sticks at 32 GB at 2300 speed

Startup is on 1tb SSD I have 600GB free on this drive

I also have a 1tb hard disk for storing games and a 3tb hard disk for storing school files.

My process for troubleshooting with no results.

Also, windows 10 is up to date to date as well as all drivers Nvidia graphics card panel is all correct as well. Microsoft DVR, gaming mode has also been tested on and off with no difference. Game boost has also been tested on and off with no difference. I have also turned off all background processes running via background apps found in the settings panel. I have also used windows run msconfig to turn off unnecessary services this gave a slight boost but not for long. I have also eliminated all startup programs this also had a slight boost but not for long. I also checked for viruses and malware there were none to be found. I also performed a disk defragmentation and disk clean up all of this with no results in a higher performance or frame rates returning to normal. Finally, I also tested the old shut down and restart this did not work.

It is mostly performance issues I am having the windows 10 creator update. From bootup used to take 30 to 40 seconds now, it takes 60 to 80 seconds. Opening task manager used to be instant now it takes 10 seconds to load. Opening chrome used to be instant now takes 5 seconds to load. Dragging chrome from one screen to the other used to be instant now it lags behind by two or three seconds. Playing video games such as League of Legends I would have 144 fps constant now it is stuttering and dropping every 2 seconds when moving the character side to side but will only stutter with heavy particles when going straight. When opening task manager CPU usage is at 88% on average and when playing League of Legends it handles 25 to 30% CPU load. Also the c: drive is being overloaded when using moderately intensive programs but slows to a grinding halt when using photoshop.

If I am missing something, please comment, or if you have any thoughts or ideas on how to fix the performance and frame rate drops it would be greatly appreciated. Also if you need screenshots of the task manager for reference I would be more than glad to provide it.

Answer

A:

Thanks Greg, 

Engineering is aware of the problem and I previously posted asking people to submit a trace so that we could dig into the issue and figure out what's going on.  To date, we only have three submissions (and we appreciate those that submitted) but that is not a large enough sample to work with.  Given the number of people posting on this thread I know we can get more - so if you are still experiencing this problem please follow the steps below to capture and submit a trace to Microsoft using the Feedback App.  Engineering asked me to update the submission guidance to include a specific category and subcategory to make sure it is easily found for triage. 

To submit a feedback item on this issue please follow these steps:

  1. Search for “Feedback Hub” in Cortana search, then launch the app
  2. Navigate to Feedback in the left menu, then press + Add new feedback
  3. Important: Select the Problem button, share any details you think are relevant but especially what Game your seeing problems with and if its all games note that as well and list the top ones in parenthesis and if you experience the problem with or without the Game Bar being used.
  4. Important: Select Apps & Games category, Game Performance and Compatibility subcategory. 
  5. Important: Click Begin monitoring (or Start capture) near the end of the form
  6. Launch your game to reproduce the problem (once you see the frames stuttering keep running a minimum of 10-15 seconds. 
  7. Close your game and click Stop monitoring when you’re done
  8. Once you’ve completed the form and monitoring, Submit
  9. Click Continue using Feedback Hub
  10. Click My feedback at the top, then find the item you submitted (it may take a while to appear)
  11. Open the item you submitted, then click Share
  12. Click Copy link, then paste the link here in your response (it will look like https://aka.ms/<unique link>)

Thanks everyone,

Paul

Paul Aaron

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Answer

A:

Hello everyone, 

Thanks to all of you who provided feedback and submitted traces via the Feedback app.  We've been reviewing the traces and have identified an issue that we believe is the cause of stuttering in some of the cases that you've reported.  We have a fix in the Windows Insider build that flighted to the "Fast" ring this week (build 16273 and above).  If you are already an Insider please test it with any app or game you're having this problem with and let us know how it goes.  If you want to test it out and you're not an Insider yet you can find instructions on joining the Windows 10 Insider Program here: https://insider.windows.com/en-us/how-to-pc/.  

Again, If its works, let us know here - if it doesn't submit another Feedback item using the same steps as above.  You're feedback on this change and the Insiders build will help us evaluate the fix so we that can decide if it should be released for the current version of Windows 10.

And thanks again for everyone who provided feedback and traces - we are listening and you're helping us figure it out.  

Paul    

Paul Aaron

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Sorry this didn't help.

5 people were helped by this reply



 
Question Info

Views: 15141 Last updated: November 15, 2017 Applies to: