Windows 10 BSOD, Stop code: SYSTEM SERVICE EXCEPTION

as the subject says, I need help resolving a crash.

It has happened about three times now over the last week it can happen when I'm away from the computer, playing a game, or using the internet, Can someone here assist me with my problem?

Thank you.

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HI,

It may help to look at the minidump files from the blue screen crashes.

Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via a public folder on OneDrive or similar site.

Here's a link on using OneDrive:

http://windows.microsoft.com/en-ca/onedrive/sha...

If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop.

Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

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I found the Minidump folder on windows, what do I do with it from here?


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Can you copy the minidump files to another location such as the Desktop and then upload them to a public folder on OneDrive or similar site and then provide a link.

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https://1drv.ms/u/s!Ak1eu3mE8F1TiW0PYotYb-YiAQ73?e=ticG8M

here is the link, it says it is empty, but when I open it on my desktop I see: 

070620-7468-01.dmp

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Try uploading the dump files using the web interface - use the "Upload" button:

https://onedrive.live.com/?authkey=%21AA9ii1hv5...

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Hi,

Troubleshoot blue screen errors <-- read this link
http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Look in C:\Windows for memory.dmp and in C:\Windows\minidump for xxxxxxxxx.dmp files.

We can analyze the DMP files if you make them available from the OneDrive
or other file
sharing sites (such as MediaFire). If you have problems uploading
the minidumps copy them to the Desktop or the Documents folder and upload
them from there.

One-Drive - Share files and folders and change permissions
http://windows.microsoft.com/en-us/onedrive/share-file-folder

Upload photos and files
http://windows.microsoft.com/en-us/onedrive/add-photos-files

Zip or upload the contents of C:\Windows\minidump

Use OneDrive to upload collected files
http://social.technet.microsoft.com/Forums

-----------------------------------------------------------

Troubleshoot blue screen errors <-- read this link
http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

BCCode: 3b    0x0000003b

3b is usually a graphic's driver (display adapter/video driver), other possibilities
include but are not limited to antivirus/antispyware/security programs and even
memory (mapping).


Try removing and reseating all cards, memory, and cables (both ends when possible) - actually remove and replace - do not just snug (on a PC) and clean out the dust bunnies and vents. On a laptop about all that can be done is reseat the memory and clean the
vents. (Of course  remove ALL power prior to opening the case.)

BCCode: 3b    0x0000003b  <-- read this link
http://www.faultwire.com/solutions-fatal_error/SYSTEM-SERVICE-EXCEPTION-0x0000003B-*1074.html   or   https://tinyurl.com/8qfo58v

==================================================

This utility makes it easy to see which versions are loaded :

Run DriverView - set VIEW to Hide Microsoft drivers - update those without
Dump in their names (and update BIOS and chipset drivers).

DriverView - Free - utility displays the list of all device drivers currently loaded
on your system. For each driver in the list, additional useful information is
displayed: load address of the driver, description, version, product name,
company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html
 
For Drivers check System Maker as fallbacks and Device Maker's which are the
most current. Right Click the Start Button - Device Manager - Display Adapter -
write down the make and complete model of your video adapter - double click
- Driver's tab - write down the version info. Now click UPdate Driver (this may not
do anything as MS is far behind certifying drivers) - then Right Click - Uninstall -
REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard
if 3rd party with their own software and drivers and any other major device drivers
you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and
then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their
latest versions. (Look for BIOS, Chipset, and software updates at System Maker's
site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN -
REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are
installing actually shows up. This is because some drivers rollback before the
latest is installed (sound drivers particularly do this) so install a driver - reboot

- check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER

- check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

  

====================================================

Memory tests do not catch all errors such as mismatched memory (possible even
for sticks that appear to be identical) and when faster memory is placed in the system
behind slower memory. So it is best to also swap sticks in and out to check for
those even if all memory tests fail to show a problem.

To test RAM check here - let it run 4+ hours or so - over-night is best.  < -- best method
www.memtest.org

MemTestX86 - Test RAM With
http://www.tenforums.com/tutorials/14201-memtest86-test-ram.html

For the Windows Memory Diagnostic Tool.

Type in Cortana's search box ->  Windows Memory Diagnostics 
........find at top of the list - click it. in Windows 8/8.1/10 the name is "Windows Memory
Diagnostic".

================================================

After doing ALL the updates you can, and if the issue continues, then run
Driver Verifier. 

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10
are essentially the same).
http://www.winvistaclub.com/t79.html

Using Driver Verifier
https://msdn.microsoft.com/en-us/library/windows/hardware/ff545448%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396


WINKEY + X - RUN - type in -> verifier /reset      hit enter to disable


If Driver Verifier creates a minidump upload it and post the link here so we can
analyze it.

======

Running OCCT for Home Use (Free) and the Stress Tests may help indicate a cause.


OCCT - Free for Home use
https://www.ocbase.com/

Running Stress Tests might help indicate a cause - use ALL of these.

PC Stress Test free software for Windows 10
https://www.thewindowsclub.com/pc-stress-test-free-software

Hope this helps.
--------------------------------------------------------------------------------------------
Rob Brown - Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.  

Rob Brown - Microsoft MVP - Windows Insider MVP 2016 - current
Windows and Devices for IT 2009 - 2020

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Had any luck resolving the BSOD issues?

Here to help,


Rob - SpiritX

Rob Brown - Microsoft MVP - Windows Insider MVP 2016 - current
Windows and Devices for IT 2009 - 2020

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Sorry, Had some stuff come up lately. I fear that my problem has gotten worse however, The computer screen randomly goes black and then restarts, this has happened four times today alone. I recently did a factory reset on the computer about 2 weeks ago so I do not believe it is a software issue. I think it may be my motherboard, as I've had it since I purchased the computer back in early 2016. I recently had to replace the HDD the windows OS was installed on and the computer runs smooth as butter, the only part that hasn't been replaced is the motherboard.

I have seen the following stop codes:

WDF_VIOLATION

PAGE_FAULT_IN_NONPAGED_AREA

SYSTEM_SERVICE_EXCEPTION

Looking forward to your advice on the matter.

Thank you.

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try this 
  1. Disable your webcam.
  2. Uninstall McAfee Antivirus software.
  3. Uninstall Virtual CloneDrive.
  4. Uninstall Xsplit and remove MSI Live Update.
  5. Remove BitDefender and Cisco VPN.
  6. Uninstall Asus GameFirst Service.
  7. Run the SFC scan.
  8. Update your drivers.

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We need good links to your DMP files to analyze. ZIP or RAR the last 5 and load them as indicated in my previous reply. 

Have you used ANY of the methods I posted above?

It does seem like the root cause might be hardware though we need to analyze the DMP. 

Please run OCCT and use the Stress Tests.

Rob

Rob Brown - Microsoft MVP - Windows Insider MVP 2016 - current
Windows and Devices for IT 2009 - 2020

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Last updated October 22, 2020 Views 1,434 Applies to: