Ask a new question

win32k power watchdog timeout blue screen

My laptop goes to a black screen with just a cursor showing.  Eventually the cursor goes away and then the blue screen comes up and reboots.  From that point everything seems to be okay until the next time it happens.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Hello,
I am Sumit, an Independent advisor and a Microsoft MVP here to help.
We need log files(called dump files) that tell us what lead to crash.
Please share them with us for a better analysis of the problem. Instructions can be found here:
https://answers.microsoft.com/en-us/windows/for...
Please let us know if you need any assistance about posting dump files.
Mark Yes below the post if it helped or resolved your problem

Opinions expressed are solely my own and do not represent the views or opinions of Microsoft.

15 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

https://1drv.ms/f/s!AnCEqQq3ZnqttCt86DS2tjdLrpVO

3 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

That is one of the very less documented Bugcheck codes. I suspect it is related to the graphics driver.
Win32k did not turn the monitor on in a timely manner.
Completely remove everything using DDU and install the newest copy of the driver available.

http://www.guru3d.com/files-details/display-dri...

You can head either to Display driver or the manufacturer of your device to get the newest driver.
Let us know if you require any assistance.
Mark Yes below the post if it helped or resolved your problem

Opinions expressed are solely my own and do not represent the views or opinions of Microsoft.

8 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

HERE is the link for the Dump File and MS Info data

 https://itecent-my.sharepoint.com/:f:/g/personal/patrickw_itec_com/Eh_Npbd-cplJjIHAaaMT-I4B6_icjLNI6J8Tell69d2lIw?e=yf3QAm

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Dump Folder & MS Info Data

3 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I am having this same issue.  My surface pro 3 seems to blue screen almost every time I leave it on overnight.  I leave it plugged in and powered up and I wouldn't expect this.  But almost every morning when I come in to work, the screen says that the PC ran into failures or what not.   This also happens when I put it into sleep mode and let it sit idle for a long time.  I just recently started checking the errors and it says win32k power watchdog timeout blue screen.

Here are my dump files:

Sys/DMP files

Por favor.  Ayuda me.

3 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I am having the same issue, this is the link to my dump file

https://1drv.ms/f/s!AgfTjQrRvWlfg3QdMFcKeyxbqZC1

5 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Same issue on Surface Book 2 using Surface Dock. Did not happen prior to the 1809 update after which it has occurred twice.

Surface Book 2 not joined to insider programme and both Surface Book 2 and Surface Dock have all firmware and software updates.

3 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

We are experiencing the same problem with Surface Book's but only when the dock is connected to two 4k HP monitors, when connected to 4k Dell monitors the systems boot fine. 

The issue is present even without the Surface Book base. 

Key Facts

  • Running Windows 1803
  • Latest firmware and drivers from Windows Update
  • Latest firmware for Surface Dock
  • Bluescreen occurs only when powering the device on with the dock connected
  • Also only occurs when the dock is connected to HP screens - Model Number HSTND-5031-L
  • Does not occur when dock is connected to Dell monitors - model number P2415Qb
  • Does not occur when HP monitor is connected directly without the dock

10 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I am having the same issue with my Surface 3.  Has anyone been able to resolve this?

3 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info

Last updated May 14, 2024 Views 140,562 Applies to: