Win10 unknown hard error explorer.exe

1. Hi a3I4i. Will you tell me what build of Win10 are you using? You can find it by going to Run and typing winver. Also, how old is the laptop? Does it have Anti-Virus? Thanks.

Edit: Have you tried doing a System Refresh without affecting your files? How about CHKDISK?

Build 1607.  14393.447

Working with eset smart security 7

2011 casper tw9 notebook 

Chkdisk completed with no errors 

Hi a3l4i,

PRE-REQUEST

Step 1: Windows Version & Latest OS Build

1. To check your latest build:
   1. Windows Key + R
   2. Run window will open
   3. Type:
   4. winver
   5. And press enter to open About Windows
   6. Cross check whether you have latest Version & OS Build
   7. Till Today: Windows 10 Version 1607 & OS Build 14393.447
2. You may achieve latest version through steps 2.
3. If you have a latest version, go to step 3.

Step 2: Windows 10 Anniversary Update(Version 1607):

1. To download & install Windows 10 Anniversary Update
2. Microsoft - "Download tool now"

Though you have upgraded to latest version of Windows, please proceed to step 3.

Step 3: Windows Update(OS Build 14393.187)

1. Once again update through Windows Update
2. Follow this steps:
   1. Click on Windows Key
   2. Click on Settings
   3. Click on Update & Security
   4. On left panel click on Windows Update
   5. On right panel under Windows Update click on Check for Updates

If still getting an error proceed to step 4

Step 4: Check & Restore windows integrity

1. Click on Windows Key
2. Type Command Prompt
3. Right click on Command Prompt and run as Administrator
4. Command Prompt window will open and type the following command and press enter
5. DISM.exe /Online /Cleanup-image /Scanhealth && DISM.exe /Online /Cleanup-image /Restorehealth
6. Please refer a diagram
7.  Do you get any error or message??

Step 5: Scan your system

1. Scan your system by Windows Defender(Recommended) or antivirus program

If still getting an error proceed to step 6

SOLUTION TO PROBLEM

Step 6: Try

1. Load Basic Service only
   1. Press Windows Key + R
   2. The Run window will open
   3. Type:
   4. msconfig
   5. and press enter to open it(System Configuration)
   6. In System Configuration window, Click on Services tab
   7. Check on Checkbox of Hide all Microsoft Services
   8. Click on Disable all button
   9. Then go to General tab
   10. Check on Radio button Diagnostic Startup
   11. Click Apply and OK
   12. Reboot your system
   13. Check if it resolves your issue, if yes then some Software might be conflicting with OS.
2. Rebuild Indexing
   1. Windows Key
   2. Type following in search box:
   3. Indexing Option
   4. Press enter to open it
   5. Click on Advanced button
   6. In Advanced Option window, under Index Settings tab, on Troubleshooting section. Click on Rebuild
   7. Click OK to proceed
   8. Restart your system
3. Kill & Restore explorer.exe
   1. Press Crtl+Alt+Delete
   2. Task Manager window will open
   3. Under Processes click Windows Explorer
   4. Click on End task
   5. Explorer.exe will be killed
   6. In task manager Click File --> Run new task
   7. Type
   8. explorer.exe
   9. Press OK
   10. Explorer.exe will be restored
   11. Note: Check whether the issue is resolved or not

Step 7: Please let us know

1. Please let us know if the issue is Resolved or Not. Please feel free to communicate by replying if you have need more help

Hi Reed Crosby,

Don't be disappointed, It happens. You just started answering questions. Learn new things.

I learn from my day-to-day experience, and answer the questions.

All the best Reed Crosby

Hi a3l4i,

For Information only:

1. If nothing works, this link might be helpful, Microsoft Support - Recovery options in Windows 10