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The computer has rebooted from a bugcheck.

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff8051b91db18, 0xfffff9009f31ebf0, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 6b35c92a-e8c7-486b-8175-92828a94ca1a.

I have the Memory.dmp file, any ideas what I do with it or how to fix this issue?  Happened about 2-3 times in last month or so.

Thanks

Hi Ranjster
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

We need log files(called dump files) that tell us what lead to crash.
Please share them with us for a better analysis of the problem. Instructions can be found here:

https://answers.microsoft.com/en-us/windows/for...
Please let us know if you need any assistance about posting dump files.
Sumit

Always include PC Specs, Make and Model of the device. Ensure all the latest quality updates have been installed. It may take multiple replies to reach a satisfactory answer.

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Hi Ranjster

Please upload the smaller minidump files, rather than that memory dump file . ..

Open Windows File Explorer

Navigate to C:\Windows\Minidump

Zip up the contents of that folder

If you have problems zipping those files, copy them out onto your Desktop and zip them from there

Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)

Then post a link here to the zip file, so we can take a look for you . . .
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Hi, Thanks for your reply. 

I have copied the mini dump file here:

https://www.dropbox.com/sh/6jbgyl027n8uust/AADrJI1E1YlSJAJ--xo3HdTua?dl=0

Thanks

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Hi Ranjster

The minidump file indicates asmtxhci.sys which is your ASMedia USB 3.0 controller driver as the cause of your System crashes

Go to the support page for your device on that manufacturers website, then download and install the driver for that device they recommend, it may be an older driver, but it will be compatible with your system . . .
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Hi Dave, Thanks for looking into this.  We have the Dell Thunderbolt docking station that uses these drivers so I'll download and update the drivers.  

Thanks again

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Hi, I installed the Dell Thunderbolt docking station drivers but I just got another blue screen. I have uploaded the mini dump file to the same folder: 

https://www.dropbox.com/sh/6jbgyl027n8uust/AADrJI1E1YlSJAJ--xo3HdTua?dl=0

Can you take a look at this and see what caused it?

The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000e6 (0x0000000000000026, 0xffff990a2c62f060, 0x0000000000000027, 0x0000000000000006). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: ada41b0e-4ed6-4885-92f8-239438ee0598.

Thanks

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Last updated March 25, 2023 Views 6,338 Applies to: