SYSTEM_THREAD_EXCEPTION_NOT_HANDLED and atikmdag.sys Issue

To Whom It May Concern:

Today I went to update something for AMD and it resulted in the issue I've described in my status update here:

https://www.gamingtribe.com/status/13194140320533/

One person has suggested the issue sounds like it could be a video card or driver (guessing the hard drive is meant, but not sure) problem. I'm wondering if someone is able to verify this. My computer, along with everything involved with it, is the following:

http://support.hp.com/ca-en/document/c03933825

Everything in the computer is still original - in other words, I bought it and have never changed the sticks of RAM, video card, motherboard, et cetera, and I have not added anything to it - and, up until now, has never had any issues like this. The only issues I've ever experienced are low memory issues, and those have only been in the last year, roughly. I'm very passionate about gaming, and these low memory issues have, most commonly, occurred when playing a game via Steam called Rust.

If there's anything that anyone can suggest I attempt to do, I would be very appreciative!

Sincerely,

Douglas

 

Question Info


Last updated June 17, 2019 Views 3,160 Applies to:

Please upload no more than three copies of your dump files that were created during the last 14 days as shared files to your OneDrive with a link here.

 

Dump files are usually found at c:\windows\minidump. You may need to change your settings in Windows to be able to see the files. To show hidden files select the keyboard shortcut Win+S, type File Explorer Options in the Search box and click Folder Options in the drop down menu. Select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

 

What is your computer make and model? If not a branded computer what is your motherboard make and model?

 

Please download and run Driver View and upload a copy of the report it produces to your OneDrive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items. Text file format please, HTML files are less easy to work with.

http://www.nirsoft.net/utils/driverview.html

 

Please provide a copy of your System Information file. To access your System Information file select the keyboard shortcut Win+R, type msinfo32 and press the ENTER key. Select File, Export and give the file a name noting where it is located. Files in the txt file format are preferred. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here.

 

For help with OneDrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

 

Gerry
Stourport-on-Severn, Worcestershire, England
Enquire Plan Execute

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Hi,

Your Answer is likely right there in your Question. The cause was atikmdag.sys which is the ATI video
drivers. Check with HP Support, their on-line documentation and drivers, and ask in their forums about any known issues. Do the same at ATI and of course update the ATI video drivers.

You probably need to update the BIOS, chipset drivers, and the major on-board and separate device drivers in addition to the ATI video drivers (see driver update methods below).

The above probably will resolve the BSOD issues however here is the complete troubleshooter should you need it.

HP Support/Troubleshooting & Drivers
http://www8.hp.com/us/en/drivers.html

Contact HP
http://welcome.hp.com/country/us/en/contact_us.html

HP Forums
http://h30434.www3.hp.com/psg/

Get the Catalyst Drivers here
http://game.amd.com/us-en/drivers_catalyst.aspx

ATI - Forums
http://forums.amd.com/game/categories.cfm?catid=260&forumid=11

ATI - Support and Drivers
http://support.amd.com/us/Pages/AMDSupportHub.aspx
     
======================

Troubleshoot blue screen errors
http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

We can analyze the minidumps if you make them available from the OneDrive or other file sharing sites (such as MediaFire).
If you have problems uploading the minidumps copy them to the Desktop or the Documents folder and upload them from there.

Adding files to your OneDrive
http://windows.microsoft.com/en-us/windows-8/getting-started-onedrive-tutorial

Upload photos and files
http://windows.microsoft.com/en-us/onedrive/add-photos-files

One-Drive - Share files and folders and change permissions
http://windows.microsoft.com/en-us/onedrive/share-file-folder

Zip or upload the contents of C:\Windows\minidump

Use OneDrive to upload collected files

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


====================================================


Does the system have RAID? If so that is also very suspect.

This error is usually a driver issue and display adapter (video) driver is the most suspect though it could be others. Antivirus/antispyware/security programs, hardware (heat) and major software issues can also cause the error. When you get to the driver section of the troubleshooter use my generic methods below and then return to the troubleshooter if needed.

Have you added hardware recently or updated drivers? Be sure to look in Windows Updates to see if any drivers were updated there. Other lessor possibilities include antivirus/anti-spyware/security programs.

------------------------------------------------------------------

BCCode: 7E      0x0000007E  which is also 0x1000007E

BCCode: 7E    0x00000007E  which is also 0x1000007E <-- read this link
http://www.faultwire.com/solutions-fatal_error/SYSTEM-THREAD-EXCEPTION-NOT-HANDLED-0x0000007E-*1141.html?order=votes


==================================================

This is my generic how to for proper driver updates :

This utility makes it easy to see which versions are loaded : Run DriverView - set
VIEW to Hide Microsoft drivers - update those without Dump in their names (and
BIOS and chipset drivers).

DriverView - Free - utility displays the list of all device drivers currently loaded
on your system. For each driver in the list, additional useful information is
displayed: load address of the driver, description, version, product name,
company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html
 
For Drivers check System Maker as fallbacks and Device Maker's which are the
most current. Control Panel - Device Manager - Display Adapter - write down
the make and complete model of your video adapter - double click - Driver's
tab - write down the version info. Now click UPdate Driver (this may not do
anything as MS is far behind certifying drivers) - then Right Click - Uninstall -
REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard
if 3rd party with their own software and drivers and any other major device drivers
you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and
then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their
latest versions. (Look for BIOS, Chipset, and software updates at System Maker's
site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN -
REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are
installing actually shows up. This is because some drivers rollback before the
latest is installed (sound drivers particularly do this) so install a driver - reboot
- check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER -
heck manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm   


====================================================

Memory tests do not catch all errors such as mismatched memory (possible even
for sticks that appear to be identical) and when faster memory is placed in system
behind slower memory. So it is best to also swap sticks in and out to check for
those even if all memory tests fail to show a problem.

To test RAM check here - let it run 4+ hours or so.  <-- best method
www.memtest.org

MemTestX86 - Test RAM With
http://www.tenforums.com/tutorials/14201-memtest86-test-ram.html

For the Windows Memory Diagnostic Tool.

Type in Cortana's search box ->  Windows Memory Diagnostics 
at top of list - click it. in Windows 8/8.1/10 the name is "Windows Memory
Diagnostic".

================================================

After doing ALL the updates you can, and if the issue continues, then run
DriverVerifier.

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10
are essentially the same).
http://www.winvistaclub.com/t79.html

Using Driver Verifier
https://msdn.microsoft.com/en-us/library/windows/hardware/ff545448%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396


WINKEY + X - RUN - type in -> verifier /reset      hit enter to disable


Use BlueScreenView to see if there is a driver specified in the error message.
Also check with MyEventViewer at the time of the BlueScreen.

If DriverVerifier creates a minidump upload it and post the link here so we can
analyze it.

Hope this helps.
--------------------------------------------------------------------------------------------
Rob Brown - Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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