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SYSTEM_SERVICE_EXCEPTION 0x0000003b

Help me understand the periodic restart of the PC. One user constantly spontaneously restarts the PC. This PC is a completely new production HP. In the system log, there are no events preceding the restart, there is only a self-restart event for an incomprehensible critical reason. The dump contains the following:

==================================================
Dump File         : MEMORY.DMP
Crash Time        : 24.01.2018 4:50:38
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000005
Parameter 2       : fffff803`175716e9
Parameter 3       : fffff28f`1a426d20
Parameter 4       : 00000000`00000000
Caused By Driver  : 
Caused By Address : 
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : 
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : D:\MEMORY.DMP
Processors Count  : 4
Major Version     : 15
Minor Version     : 16299
Dump File Size    : 982 563 549
Dump File Time    : 24.01.2018 4:51:03
==================================================

Configure your System to create Minidumps:

http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/

Then when the computer Reboots again, 

Go to C:/Windows/Minidumps

Copy all the files to Desktop, ZIP it and share the zip through Onedrive.

Mark Yes below the post if it helped or resolved your problem

Opinions expressed are solely my own and do not represent the views or opinions of Microsoft.

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More clear instructions:

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ok, I'll do as you said and share the link.

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Hi,

We’d like to confirm if the issue that you’ve encountered on your Windows 10 computer is already resolved. If yes, we encourage that you share the information that fixed it. This would be a great help for other community members if they encounter the same concern.

 

We’ll be waiting for your response.

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That's what happened, I will be grateful for the help!

https://www.dropbox.com/s/8hkcyy0w2ndk4gh/020118-5437-01.dmp?dl=0

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We appreciate the information that you provided. The error code that you encounter when using your Windows 10 computer may be caused by some configuration or files mismatched. To sort out your concern, we suggest that you follow the steps provided on this link. The cause of the exception error code that you receive is also explained on the article. Once you’re on the page, you may proceed with the steps under the Resolution section, and then complete the process.

Note: Please follow the procedures carefully to avoid further issues.

Keep us updated about your concern for additional assistance.

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The analysis was inconclusive however it might relate to a faulty memory:

FAILURE_ID_HASH_STRING:  km:memory_corruption_one_bit

The first step-test the memory:

https://www.tenforums.com/tutorials/14201-memtest86-test-ram.html

Run a memory test for at least overnight.

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Last updated November 1, 2020 Views 8 Applies to: