Stopcode "Thread Exception Not Handled" failed BCKD.SYS

My computer keeps on shutting down and restarting. First comes up a blue screen an says:

 "Thread Exception Not Handled"  failed BCKD.SYS. I open the  the troubleshooter it ill show problem with Blue Screen but when I run the fix it will not find a solution.

 
Question Info

Last updated August 13, 2018 Views 441 Applies to:

The BCKD.SYS which appears to cause the crash is a driver for Blue Coat K9 Web Protection so try updating, or if necessary uninstall, K9.

You could also consider contacting K9 support as suggested in the following link :

http://www1.k9webprotection.com/support/kb/K9106.html

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The BCKD.SYS which appears to cause the crash is a driver for Blue Coat K9 Web Protection so try updating, or if necessary uninstall, K9.

You could also consider contacting K9 support as suggested in the following link :

http://www1.k9webprotection.com/support/kb/K9106.html

I contacted my K-9 installer and they told me to remove my AVG antivirus. Now everything is working. I also had a problem with Microsoft Edge that tabs kept on opening by itself. I an SFC also checked for malware but did not help. So i made Firefox my default browser.

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Thanks for the follow-up. Glad to see the blue screen issue has resolved.

2 people were helped by this reply

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Sorry this didn't help.

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