Steelseries per key RGB keyboard not lighting up

Hi guys. Can anybody help me troubleshhot this?

I just got an MSI GS65 Stealth Thin laptop today. It has a Steelseries per key RGB keyboard that works fine when booting. The problem arises after that. All of the number keys and function keys won't light up. I downloaded the Steelseries Engine 3 to try to fix it, but to no avail. What do I do?

|
Hey Thomas,

This seems to be like a hardware issue to me, in spite of it working when booting. I would hate to recommend this since you just got this laptop, but if the drivers and Steelseries Engine 3 doesn't work, maybe contact MSI and see if you can arrange an exchange? Some people experience the same issue and go that route.

Try to find a function key that'll let you toggle the backlight on the keyboard and use it if you haven't already.

Let me know what you'll do, good luck.

2 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Ive messed around with it a little more, and it seems like it only gets buggy when I use the Steelseries app. Kind of a stupid issue, but the easy fix is to just not use the app. Thanks for the help!

5 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thomas,

Ahh, glad you did some troubleshooting on your own! Least you got it. Have a great one.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated June 14, 2021 Views 12,395 Applies to: