Some laptop models may boot to a black screen in Creators Update after closing and opening the lid

After installing the Windows 10 Creators Update, the following Dell models may wake to a black screen after closing and opening the lid:

 

Alienware 17 R4

Precision M7710

Precision M6800

 

It requires a hard reboot to restore the display.  This problem then reoccurs the next time the lid is closed and re-opened.
Answer
Answer

There is a known issue with the GeForce display driver used in these laptops and the Creators Update. 

NVIDIA has released a GeForce driver hotfix to address this issue, which you can download here from NVIDIA Support.

The updated display driver is also being released to these devices through Windows Update.

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Question Info


Last updated November 25, 2019 Views 2,028 Applies to: