Some icons of desktop shortcuts gone blank in Windows 10 PC .

Hi,                                                                                                                                                                                                                 I have a Windows 10 Pro version 1511 (build 10586.318 ) 32 bit PC  with all updates installed . I am facing a problem that the icons of some shortcuts like XBOX,Weather,Calendar .etc. have a white blank icon only . But the apps are working properly by clicking on the shortcuts .All of these are Windows 10 inbuilt apps and downloaded from windows store . I deleted those shortcuts and created new ones but after rebooting the problem is repeating please help me to restore these icons without deleting those !!!!!!
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Hello Athul,

We realize the inconvenience you are experiencing with shortcut icons on your desktop. We will certainly help you.

This issue might have occurred if some system files gets corrupted. Let's try the below steps and check if it helps:

Step 1: To isolate the issue, we suggest you to create a new user account and check if the same issue occurs. This will clarify us if the issue is confined to System file corruption or User profile corruption:

Create a user account

Step 2: If the issue doesn't occur in new user account, then try these further steps on the current user account and check if it helps:

Run SFC Scan. What is SFC (System File Checker)?

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

Follow the steps given in the below article to perform SFC scan:

https://support.microsoft.com/en-us/kb/929833?ppud=4&wa=wsignin1.0

Note: Steps applies to Windows 10 as well.

Step 3: Perform DISM.

  1. Press Windows key + X
    Click command prompt (Run as administrator)
  2. In the Administrator: Command Prompt window, type the following commands. Press Enter key after each command:
  3. DISM.exe /Online /Cleanup-image /Scanhealth
    DISM.exe /Online /Cleanup-image /Restorehealth
  4. To close the Administrator: Command prompt window, type Exit, and then press Enter

Let us know if the information was helpful to you. For further assistance feel free to post your queries in Microsoft forums. We will be glad to assist you.

Thank You.

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Thank you ,Sangeeta Sarkar, These steps mentioned by you was very helpful and my problem is fixed. Thank you Microsoft !!!!!

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Hello Athul,

Thank you for updating us with the status of the issue and glad to know that your issue is resolved.

For further assistance related to Windows feel free to post your queries in Microsoft forums. We will be glad to assist you.

Thank You.

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Hi

 I tried running these commands but instead of running it said error87 system does not recognise these commands. I made sure I'd typed them correctly and I had?

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Hi Athul

   If you don't like the icon or fancy a change you can right click it >click Properties >click shortcut tab>click Change Icon,  I suspect you know this already but someone else might find it useful.

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Hello Ricky,

Thank you for sharing your steps with us. This might help other community members.

Relates to the issue, you can try copy and paste the commands in Command prompt and check if it works for you.

Keep us updated so that we can assist you further.

Thank you.

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Hi RickyPaulUG ,Thanks for your kind information .

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This is too simple!!   All of my shortcuts in the Windows 10 desktop have become white or blank. These are ONLY the shortcuts which normally have the Chrome Icon.  

Simply, re-install Chrome over top of the existing Chrome.

Problem fixed!!  No more white icons. All are back to the Chrome icons.

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I have created a test user account as Sangetta Sarkar suggested, and the icons seem to be present for that account, but not for my user account on the same computer.  

Thus, according to Sangetta, there is probably a corruption in my user account and not with the system files.  SFC and DISM were negative by the way which would seem to confirm that at the system level.  

What are the next steps for curing the probable corruption in the user account?  

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Last updated September 13, 2021 Views 80,768 Applies to: