Scan Problems with Windows 10

Hi Victor,

I would request you to start the Windows Image Acquisition service and then check if it helps.

a: Press Windows key + R.

b: Then type services.msc in the run dialog box and hit enter.

c: Then look for a service called Windows Image Acquisition and make sure it is started and set as automatic.

Thank you.

I have a rather elderly Epson scanner that Windows 10 didn't find a driver for, so it didn't appear at all. To see if this is the case, go to device manager, and see if the scanner appears (if memory serves it shows up under "Cameras and Imaging Devices" or some such). If it doesn't know what to do with the scanner part of the printer it should show up somewhere in device manager with an exclamation mark complaining that it doesn't know what it is or it can't find a driver (though with a multifunction device I'm not positive that would be the case).

In my case, I was able to pull drivers from Epson, and got it working. Though it did take a couple tries for some reason: I tried once, and the driver didn't work, then I did the download a second time, got a different driver (why, I don't know, I must have gotten there by a different path) and it worked that time. Be sure to follow Epson's instructions (generally involves having the scanner unplugged before installing the driver, maybe even doing a full reboot before you even start the process just to make sure it starts in a state where it knows nothing of the scanner). You may need to reboot afterwards before it finds everything.

Or maybe this won't work at all.