Hi, ever since I upgraded to the Windows 10 Pro edition from Windows 8.1, I have been encountering the issue below.
When I click restart, my laptop shuts down instead. When I choose shut down, the laptop powers down, like the screen gets turned off, but I can still hear my laptop running, and NO MATTER what I press, nothing happens, and eventually I have to hard shut down my computer (hold down power button) in order to shut it down.
Now, I tried reformatting, resetting my PC, and even cleaning install the Windows 10 on my laptop, but it always goes back to this scenario. In Windows 8.1 Pro, I never experienced this issue.
I've read I can change the functionaly of the restart and shut down in registry editor, but I could not see the restart and shut down settings in there.
I've also tried going into safe mode, and found out that everything is working in safe mode, but beyond that, I do not know what else to do. I do not get when people say "start turning off stuff one at a time to rule out some apps", really, I don't know what they mean by that.
Can you help me out? This has been going for months, and I've really tried everything.