Reliability Monitor - View All Problem Reports Empty

The reliability monitor shows problems but when you click on "View All Problem Reports" it comes up empty.  This is after successful installation of the Windows 10 Creator's Update.

Why?

Hi Ryan,

Windows update can reset your system settings and could've affected the information on your reliability monitor. To help us scan and fix your concern, we suggest that you run an sfc scan. Here are the steps on how to:

  1. Press Windows key + X key.
  2. Click Command Prompt (Admin).
  3. Type in sfc /scannow.
  4. Press the Enter key.

Once done with the scan, try to re-launch your reliability monitor and check if information is now available. If the concern persist, you can restore from a system restore point by clicking this link.

Let us know if you need further assistance regarding your reliability monitor concern.

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1) Windows Resource Protection did not find any integrity violations

2) System restore did nothing

Can someone actually address the issue vs. offer me general advice?

Thank you,

Ryan

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If the SFC scan and system restore didn't resolve your concern, then we proceed in resetting your Reliability monitor's database. Here are the steps on how to:

Disclaimer: In resetting the data base, any information that were initially recorded will be deleted and the Reliability Monitor may require 24 hours to generate a new set of historical data.

  1. Copy this text on a Notepad. It's a command to reset Reliability Monitor.

reg add "HKLM\SOFTWARE\Microsoft\Reliability Analysis\WMI" /v WMIEnable /T

REG_DWORD /D 1 /F

del /f /S /Q /A "%ProgramData%\Microsoft\RAC\PublishedData\*"

del /f /S /Q /A "%ProgramData%\Microsoft\RAC\StateData\*"

@echo off

FOR /F "tokens=1,2*" %%V IN ('bcdedit')

DO SET adminTest=%%V

IF (%adminTest%)==(Access) goto noAdmin

for /F "tokens=*" %%G in ('wevtutil.exe el') DO (call :do_clear "%%G")

echo.

echo

goto theEnd

:do_clear

echo clearing %1

wevtutil.exe cl %1

goto :eof

:noAdmin

exit

      2. Save and name the file as resetRM.bat

      3. Right-click and select Open. If prompted for a UAC, then click Yes.

  Note: You must be the admin of your Windows to open the file.

      4. Once you select Open, you'll see a set of commands running inside

  the command prompt to reset Reliability Monitor.

If in case you don't find Reliability Monitor in a reset condition, then repeat the steps  3 & 4. Reboot your device and this time it should reset the Reliability Monitor.

Once done with the steps, allow 24 hours and relaunch the reliability monitor. Check if your concern persists.

We'll appreciate if you can send us an update.

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I think there was an error in what you provided me, see below screenshot:

reg add "HKLM\SOFTWARE\Microsoft\Reliability Analysis\WMI" /v WMIEnable /T

ERROR: Invalid syntax.

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Hi Ryan,

Seems that the command you have copied is incomplete.

I've noticed that the command reg add "HKLM\SOFTWARE\Microsoft\Reliability Analysis\WMI" /v WMIEnable /T REG_DWORD /D 1 /F should be a one line command only. That's why it's giving an error.

Instead, please download the batch file with a complete command that I've uploaded on OneDrive.

  1. Please click this link to download.
  2. Once downloaded, right click on the file and select Run as Administrator.
  3. Restart your computer for the changes to take effect.
  4. Check the Reliability Monitor once again and it should have been already reset.

Please update me.

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In fact, this is a new "feature" (bug) of Windows 10 Creator's Update.  I have verified this on multiple machines which have Windows 10 Creator's Update installed.  

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Had the same problem on 10/23/2017 where the graph was fine and still

working but all textual information regarding failures, warnings, and information particularly regarding driver installations was lost (totally blank).  Only the

date and time of last reliability monitor update continued to show up.  This

reset batch script worked after the 24 hour wait period.  Thanks, Darwin!

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Last updated January 29, 2020 Views 1,580 Applies to: