Random BSOD after installing new SSD and Windows 10

Hi BarneyLejeune, I am Rob, an independent and a 15 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.

Drive issues can cause that BSOD so double check the connections and check with the SSD's maker for updated firmware.

Also, check that you did not accidentally dislodge anything when you installed the SSD.

Troubleshoot blue screen errors <-- read this link
http://windows.microsoft.com/en-us/windows-10/t...

Look in C:\Windows for memory.dmp and in C:\Windows\minidump for xxxxxxxxx.dmp files.

We can analyze the DMP files if you make them available from the OneDrive or other file sharing sites (such as MediaFire). If you have problems uploading the minidumps copy them to the Desktop or the Documents folder and upload them from there.

One-Drive - Share files and folders and change permissions
http://windows.microsoft.com/en-us/onedrive/sha...

Upload photos and files
http://windows.microsoft.com/en-us/onedrive/add...

Zip or upload the contents of C:\Windows\minidump

Use OneDrive to upload collected files
http://social.technet.microsoft.com/Forums/en-U...

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Troubleshoot blue screen errors <-- read this link
http://windows.microsoft.com/en-us/windows-10/t...

BCCode: 3b 0x0000003b

3b is usually a graphic's driver (display adapter/video driver), other possibilities
include but are not limited to antivirus/antispyware/security programs and even
memory (mapping).

Try removing and reseating the memory (if possible) actually remove and replace - do not just snug. (Of course, remove ALL power prior to opening the case.)

BCCode: 3b 0x0000003b <-- read this link
https://tinyurl.com/8qfo58v

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This utility makes it easy to see which versions are loaded :

Run DriverView - set VIEW to Hide Microsoft drivers - update those without
Dump in their names (and update BIOS and chipset drivers).

DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current. Right Click the Start Button - Device Manager - Display Adapter -
write down the make and complete model of your video adapter - double click
- Driver's tab - write down the version info. Now click UPdate Driver (this may not
do anything as MS is far behind certifying drivers) - then Right Click - Uninstall -
REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard
if 3rd party with their own software and drivers and any other major device drivers
you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and
then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset, and software updates at System Maker's
site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN -
REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This is because some drivers rollback before the
latest is installed (sound drivers particularly do this) so install a driver - reboot
- check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER
- check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht...

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Memory tests do not catch all errors such as mismatched memory (possible even for sticks that appear to be identical) and when faster memory is placed in the system behind slower memory. So it is best to also swap sticks in and out to check for those even if all memory tests fail to show a problem.

To test RAM check here - let it run 4+ hours or so - over-night is best. <-- best method
www.memtest.org

MemTestX86 - Test RAM With
http://www.tenforums.com/tutorials/14201-memtes...

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After doing ALL the updates you can, and if the issue continues, then run
Driver Verifier.

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10
are essentially the same).
http://www.winvistaclub.com/t79.html

Using Driver Verifier
https://msdn.microsoft.com/en-us/library/window...

WINKEY + X - RUN - type in -> verifier /reset hit enter to disable

If Driver Verifier creates a minidump upload it and post the link here so we can
analyze it.

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Running OCCT for Home Use (Free) and the Stress Tests may help indicate a cause.

OCCT - Free for Home use
https://www.ocbase.com/

Running Stress Tests might help indicate a cause - use ALL of these.

PC Stress Test free software for Windows 10
https://www.thewindowsclub.com/pc-stress-test-f...

PassMark Burnin Test - Free Trial - note the trial version will only run for 15 minutes and it really needs to be used for many hours. So if you use this you will need to faithfully and quickly restart it every 15 minutes.

PassMark - BurninTest - Free Trial
https://www.passmark.com/products/burnintest/

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Dell Support
http://support.dell.com/

Dell Drivers - Product Manuals & Warranty Info (left side) - Tech Support and more
http://support.dell.com/support/index.aspx?c=us...

Dell Forums
http://en.community.dell.com/forums/

Dell PC Diagnostics
http://www.dell.com/support/Diagnostics/us/en/19/

Here to help,

Rob

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Standard Disclaimer: Those may be non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Please let us know the results and if you need further assistance. Feedback definitely helps us help all.

Run Driver Verifier to see if it produces a DMP file, see previous post.

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Please double check your settings here :

Start - Settings - Type in --> Advanced System Settings
Find at top and click on it - on left side of Advanced System Settings - Advanced tab - Startup and Recovery - Settings - System Failure - check the box to Write an Event to System Log

uncheck Auto Restart

make sure the Write Debugging is set to small minidump

and the default folder should look like %SystemRoot%\Minidump.

How to configure Windows to create MiniDump files on BSOD
http://blog.nirsoft.net/2010/07/27/how-to-confi...

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Use all the methods in my previous replies.

Here to help,

Rob

------
Standard Disclaimer: Those may be non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Please let us know the results and if you need further assistance. Feedback definitely helps us help all.

Rob,

I am still getting these BSODs on my Dell Inspiron after updating the BIOS, reseating the connections on the hard drive and both memory chips, checking for the latest device drives on every component and running numerous diagnostic programs. There is never a Minidump file after the BSODs, but each time there is a BSOD the computer goes into setup upon reboot.  Setup shows that there is no hard drive present.  Sometimes it takes two or three reboots before the hard drive is identified.  Is it possible that this brand new Crucial MX500 SSD is faulty?  Would a BSOD result if the hard drive suddenly stopped responding?  Is it correct to assume that if the hard drive is not available the Minidump could not be created? Could this issue be related to the SSD?

Yes, it could be the SSD. ANd yes to both your questions.

Though motherboard and some other hardware problems could cause the same issue.

Here to help,

Rob