Plugging in Kindle is crashing windows 10 after summer update
I recently the summer anniversary update for Windows 10 on both my laptop and my desktop which went without any errors. Today I plugged in a Kindle Paperwhite and it immediately crashed my laptop to a blue screen with a QR code regarding the sys_part_mgr or something similar. I figured it might be a driver issue even though my laptop is fairly new so I plugged it into my desktop and got the exact same thing. A blue screen of death. Just for more info's sake it is a Kindle paperwhite being plugged into usb 3.0 ports on a HP laptop and Dell desktop both running the latest windows. How do I report this bug? It's pretty frustrating because I need to transfer some PDF's to the Kindle for my sons school classes.
Thanks in advance,
“We are aware of an issue with a small number of Kindle Voyager and Paperwhite e-Readers causing an unexpected behavior when plugged into Windows 10 devices after installing the Anniversary Update. We are currently working on an update to address this issue.”
After the launch of the Windows 10 Anniversary Update, Microsoft received reports that a blue screen error may occur when connecting one of a small number of specific Amazon Kindle devices:
Stop Code: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
What failed: partmgr.sys
The Windows Update released on September 13th for Windows 10 addresses this issue. If you were receiving a blue screen error when connecting a Kindle device, please install the latest Windows Updates.
My laptop is Thinkpad T440p with Windows 10 Pro AU.
Here is my current solution which works fine:
If I want to plug in my Kindle Voyage, I do it before the OS of my laptop is awake.
Plug in Kindle before booting the computer
Plug in Kindle when the laptop is sleeping
Then the Kindle will work fine with NON-BLUE-SCREEN Win 10 AU after the computer is active.
We may still need to wait for a perfect solution from Microsoft, but the above solution is also an alternative one to avoid the blue screen and forced rebooting problem.