PC is Blue screening - I cannot figure out why?

PC INFO

OS Name Microsoft Windows 10 Pro

Version 10.0.19041 Build 19041

System Manufacturer Gigabyte Technology Co., Ltd.

Processor AMD FX(tm)-8350 Eight-Core Processor, 4000 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. F1, 08/04/2013

BaseBoard Manufacturer Gigabyte Technology Co., Ltd.

BaseBoard Product 970A-DS3P

Hardware Abstraction Layer Version = "10.0.19041.488"

Installed Physical Memory (RAM) 16.0 GB

Total Physical Memory 16.0 GB

Available Physical Memory 9.53 GB

Total Virtual Memory 32.0 GB

Available Virtual Memory 23.3 GB

Page File Space 16.0 GB

Page File C:\pagefile.sys

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualisation Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes


Fault bucket 0x1E_c0000005_STACKPTR_ERROR_Ndu!NduInboundTransportClassify, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: e99d1cbb-a513-40d8-aa4f-cd72d474b6e3

Problem signature:
P1: 1e
P2: ffffffffc0000005
P3: fffff807968c6c8a
P4: fffff80758073db8
P5: fffff80758083920
P6: 10_0_19041
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\092620-10953-01.dmp
\\?\C:\WINDOWS\TEMP\WER-13015-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6188.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER61B8.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6215.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6245.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1e_b45687f6deeb5fa6f7054e1d566c4e6fee8e5_00000000_cab_c09cb3f7-823c-404c-b01a-7563bf2f6021

Analysis symbol: 
Rechecking for solution: 0
Report Id: 4d535499-460a-4ccf-b27e-8026fc3ed67e
Report Status: 268435456

Hashed bucket: 

Cab Guid: 0

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Hi,
I am Sumit, an Independent Advisor and a 3 year Windows Insider MVP here to help.

We need log files(called dump files) that tell us what lead to crash.
Please share them with us for a better analysis of the problem. Instructions can be found here:

https://answers.microsoft.com/en-us/windows/for...

To share files here, please see:

How to share diagnostic files/logs on Microsoft community

https://answers.microsoft.com/en-us/feedback/fo...
Sumit

Available 6 PM - 8 AM PST
It is always good to include your PC Specs, make and model in the question
Never Call the Phone numbers received in Emails from the Microsoft Community

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Dump file

https://drive.google.com/file/d/17lFbZGhmnXBLKMbkL55351hXyN2bCGpL/view?usp=sharing

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dump file

https://drive.google.com/file/d/17lFbZGhmnXBLKMbkL55351hXyN2bCGpL/view?usp=sharing

NFO

https://drive.google.com/file/d/1XxusNiVK7KL1CWFUH1xuUbdZYgL3jCn-/view?usp=sharing

Report

https://drive.google.com/file/d/1ePwR-DeqzUwue6YpUAC1EOX3f7L0Q8XO/view?usp=sharing

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Can you read / access these?

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Happened again

https://drive.google.com/file/d/14g3pb4SZItopW-cxXkuw2I41xyBCo9B6/view?usp=sharing

Fault bucket 0x1E_c0000005_W_STACKPTR_ERROR_HIDCLASS!HidpDistributeInterruptReport, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: b148bec5-ed7d-4a53-b16b-b3047fc9e56b

Problem signature:
P1: 1e
P2: ffffffffc0000005
P3: fffff80567ed9284
P4: 1
P5: ffff8a88c81c7d60
P6: 10_0_19041
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\092620-11218-01.dmp
\\?\C:\WINDOWS\TEMP\WER-13437-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER634D.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER637D.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER63DA.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER63FA.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1e_dde02a52c67c8e3133f27f583661407f2dc737_00000000_cab_5b0d5b1a-8dcb-4848-b7f0-987a4dc556fe

Analysis symbol: 
Rechecking for solution: 0
Report Id: e6e0e33b-8465-4d83-aa95-ff3ca8886bfb
Report Status: 268435456
Hashed bucket: 

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Hi,

Yes. I could access those files. Since when this is happening?

The dumps indicate an issue with HIDClass.sys - what devices are connected to the computer when the BSOD happened?
Sumit

Available 6 PM - 8 AM PST
It is always good to include your PC Specs, make and model in the question
Never Call the Phone numbers received in Emails from the Microsoft Community

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I have an ADVENT Printer, G5 mouse, standard keyboard, Sennheiser headphones but nothing else, apart from a hard wire connection to my router.  This have been connected for years.

The BSODs have been happening more since the upgrade to 1904/2004 of Windows 10;

The last two before the most recent were around in the evening (5-5:30PM GMT) on a Saturday.

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If it is under 10 days, you may consider doing a rollback:

https://www.yourwindowsguide.com/2020/05/uninst...

If you are over the 10 day limit,

Please try checking for updates on the G5 mouse:

Remove the driver completely:

https://answers.microsoft.com/en-us/windows/for...

Afterwards, run Windows update or download the driver from the manufacturer and let us know if it BSODs again.

Disclaimer:
There are links to non-Microsoft websites which would provide accurate and safe information. Watch out for ads on the websites which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.
Sumit

Available 6 PM - 8 AM PST
It is always good to include your PC Specs, make and model in the question
Never Call the Phone numbers received in Emails from the Microsoft Community

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Is this the cause for the Fault bucket 0x1E_c0000005_STACKPTR_ERROR_Ndu!NduInboundTransportClassify, type 0

Event Name: BlueScreen issue as well?

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The string blames the network stack driver ndu so worth checking updates on the wifi/LAN drivers too.

Even if the BSODs persists we would explore other options.
Sumit

Available 6 PM - 8 AM PST
It is always good to include your PC Specs, make and model in the question
Never Call the Phone numbers received in Emails from the Microsoft Community

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Question Info


Last updated November 4, 2020 Views 53 Applies to: