PC Crashes unexpectedly, how can I fix it?

Hi Vinay. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.


Run the Blue Screen Troubleshooter at Settings > Update & Security > Troubleshoot.

Prepare the BSOD crash report for analysis following these steps: http://answers.microsoft.com/en-us/windows/wiki...

Update your drivers from the PC maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.

If any steps cannot be performed normally then try them in Safe Mode with Networking or Safe Mode: https://www.digitalcitizen.life/4-ways-boot-saf...

Test your RAM overnight to stress it with a more reliable bootable test, following these steps which test both the sticks and the slots: http://www.sevenforums.com/tutorials/105647-ram...

Test the hard drive with diagnostics: https://www.lifewire.com/free-hard-drive-testin.... Best is Seatools bootable Long Test which works on all models: http://blog.nowherelan.com/2013/04/04/boot-seat....

Follow that up with a full Disk Check, from the Command Prompt if necessary: https://www.groovypost.com/howto/check-hard-dri...


If nothing else helps you can run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This solves many problems and will also bring it up to the latest version which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...

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But remember that in Windows 10 everything depends upon the quality of the install, and Factory or Upgrade installs are inferior installs which most enthusiasts won't even run because they'd expect endless issues. Consider now or later doing the Clean Install in this link which compiles the best possible install that will stay that way as long as you stick with the tools and methods given: http://answers.microsoft.com/en-us/windows/wiki...

There is also an automated Fresh Start that reinstalls WIndows while shedding corrupting factory bloatware, saves your files, but doesn't clear the drive to get it cleanest: https://www.howtogeek.com/265054/how-to-easily-...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Here are a list of things I recommend you do.

I am going to recommend you downgrade to Windows 10 1703.

Yes, not the best news you want to hear. These feature updates are not thoroughly engineered and are rushed mostly to meet deadlines. They have become highly unnecessary in some instances. My opinion, focus on the apps and less on having the latest version of Windows. If your apps are working fine and you are getting your work done, minimize your need to jump on the latest release.


Now, get ready to go back to your previous version. I recommend Windows 10 1703 because its the most stable and efficient release to date.


Step 1: Go to another working computer with Internet access, download Windows 10 1703 from the following link:
https://tb.rg-adguard.net/index.php?sid=74a7cf5...

Choose the following:

- Windows Final
- Windows 10, version 1703
- Windows 10 Pro + Home
- English
- x64 (64 bit) x32 (32 bit)

Step 2: create a bootable copy
https://answers.microsoft.com/en-us/windows/wik...

Try simplifying your configuration by keeping only your mouse and keyboard attached, that means:

Disconnecting multiple display monitors.
Remove discrete video cards, use the on-board graphics if your motherboard supports it.


Swap out memory modules - a RAM module might be corrupt - you can also ensure RAM sticks are installed slots 1 and 3. Your RAM modules might be corrupt, try scanning them for errors.
https://www.groovypost.com/howto/use-the-memory...

If you have more than one hard disk installed, disconnect all except the target disk where Windows 10 will be installed.

Reset your BIOS Defaults.
https://www.groovypost.com/howto/reset-pc-bios-...

Disconnect all external devices, since connected devices can sometimes confuse setup.

Review the following guide for instructions and details about configuring your BIOS or UEFI boot settings for DVD, CD, USB or SD Card.
a
BIOS/UEFI Setup Guide: Boot from a CD, DVD, USB Drive or SD Card
https://www.groovypost.com/howto/bios-uefi-setu...

Once your computer is set to boot from the DVD, you should see this option. If you are installing from a retail Windows 10 USB thumb drive, you will be asked to select either 32 or 64 bit Windows 10. Learn more here https://www.groovypost.com/howto/choose-windows...


The Windows logo will appear on screen, this might be here for a while, as long as you see the animating dots, everything should be ok.

Select your Language, Time and Keyboard method then click Next.

Click Install now

Windows 10 setup will prompt you for a product key during installation a couple times. If you originally upgraded from Windows 7 or Windows 8/8.1 click the option 'I don't have a key' and 'Do this later' . If you have a Windows 10 product key, you can proceed to enter it.

Setup will also prompt you to select the edition you have a license for - Home or Pro. Please make sure you choose the right edition. If you choose the wrong edition, your only option will be to perform a clean install again.

The copy of Windows 10 you download and upgrade from will correspond with the edition of Windows you have installed, if it does not, this is why you might be experiencing problems activating:

Windows 7 Starter, Home Basic, Home Premium, Windows 8.0 Core, Windows 8.1 Core should install Windows 10 Home

Windows 7 Professional, Windows 7 Ultimate, Windows 8.0 Pro, Windows 8.1 Pro should install Windows 10 Pro

Wait while setup prepares to copy files

Accept the license terms then click Next

Click Custom: Install Windows only (advanced)

NOTE: Sometimes Windows 10 setup can become confused if it see's a thumb drive. You might get a driver missing error or something to that effect. If you do, restart setup, but this time, when you arrive at the following screen, disconnect your thumb drive then go through Custom options. When setup is ready copy files, it will prompt you to reconnect the installation source (your USB).

Select the drive then click New

NOTE: If you have multiple partitions listed, select each one (starting at the bottom), then click delete until there is only a single (one) unallocated drive displayed in the window.

Select the unallocated drive listed, click New, click Apply then OK

This will split the drive into multiple partitions, select the Primary partition then click Next.

NOTE: The System Reserved partition is where recovery files are kept for diagnostics and repairing damaged Windows 10 files; or even reinstall Windows 10.

Wait while Windows installs

When this phase of setup is complete, Windows will automatically restart then reboot into setup again.

Windows is detecting and installing your hardware. After this is complete, Windows will restart one last time.

Out of Box Experience

The Out of Box Experience page is where you get to configure detailed settings in Windows, which includes creating a user account, configure privacy, sync PC settings and install modern applications.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

We need log files(called dump files) that tell us what lead to crash.
Please share them with us for a better analysis of the problem. Instructions can be found here:
https://answers.microsoft.com/en-us/windows/for...
Please let us know if you need any assistance about posting dump files.

Thats also the other issue i i looked for dump files earlier and none were stored or recorded.

Are the Settings like this?
https://blog.nirsoft.net/2010/07/27/how-to-conf...