OneDrive Desktop Application is Making File Explorer Slow

Hello everyone,

I just recently bought a Surface and so far I'm loving the device. I signed up for the office 365 and installed the OneDrive desktop application. However, when I installed it, file explorer started running very slowly. I'm able to open file explorer, but when I try to access my documents, pictures or other files that are synced, it can take minutes for the folder to open. I tested and uninstalled the OneDrive desktop application and everything goes back to normal. I would really like to have the desktop app since I would like my documents to sync as they are created. My device has the latest update and I'm at a loss on what to try next. 

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Hi lordgrapha2700

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

You mentioned you just bought your Surface Pro, make sure it has the latest Windows 10 Feature Update installed.

Go to the following page then click 'Update Now'

https://www.microsoft.com/software-download/win...

If that does not work:

Press Windows key + R
Type the following then hit Enter:

%localappdata%\Microsoft\OneDrive\onedrive.exe /reset

Press Windows key + R again
Type the following then hit Enter:

%localappdata%\Microsoft\OneDrive\onedrive.exe /reset

Restart then try launching and sign into OneDrive.

Also see: How to manually reinstall OneDrive
https://www.groovypost.com/tips/reinstall-onedr...

Information in the above link is sourced from a trusted Microsoft MVP blog.
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Unfortunately this did not solve my problem.

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Open Start, type: CMD
Right click CMD
Click Run as administrator

Type in at the prompt OR Copy and Paste these one at a time : (Hit enter after each)

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth

Also run the System File Checker utility:
Open Start, type: CMD
Right click CMD
Click Run as administrator

At the Command Prompt, type: sfc/scannow

This will check for any integrity violations

Restart your system

also...

Press Windows key + X
Click Task Manager
Select the Processes tab
Scroll down to Windows Explorer then select it
Click Restart

If that does not work:

uninstall your display driver:

Press Windows key + X
Click Device Manager
Expand Display adapters
Right click the current display adapter
Click Uninstall
Exit Device Manager
Restart
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Which version of Windows 10 is currently installed? See how to verify:

https://answers.microsoft.com/en-us/windows/wik...
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Which version of Windows 10 is currently installed? See how to verify:

https://answers.microsoft.com/en-us/windows/wik...

Here is the version of windows that is currently installed on my device.

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I would also recommend you file a bug report; send me the short link so I can vote on it and bring it to the attention of the Windows engineers.

https://windows10.help/blogs/entry/54-how-to-su...

I know someone on the OneDrive team I would like to bring this to their attention.

In the mean time, could you create a new user account and check if the problem happens there too?

Information in the above link is sourced from a trusted Microsoft MVP blog.
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Here is the short link you asked for 

https://aka.ms/AA5esi0

Also, I created a local account and signed in to OneDrive on that. I let the files download but the problem is not present at that account which I find quite interesting. 

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Glad you made some progress so far.
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Last updated August 31, 2021 Views 4,092 Applies to: