Maximizing window animation of 4k windows has a severly reduced framerate

This is not a major issue, but noticeable nonetheless. I am interested in the technical details what could cause this behavior, and hopefully this could provide insights into how to fix it as well.

I noticed that the maximize window animation on my newly bought Dell XPS 15 9550 stutters. Nothing major, but the animation is far from smooth which is what I would expect from a high-end product. If I have to guess it is reduced to 10 fps or so. At first I thought possibly the graphics drivers were not installed correctly, but this was not the case. Most other animations are smooth, e.g., the start menu which pops up, action center, ... and even the minimize animation!

Subsequently I noticed that maximize animations on my secondary screen (which is only HD, not Ultra HD) ran smoothly. It is only windows which near about 3/4th of the full 4k size (3840x2160) which stutter when maximizing.

The graphics card used by Windows 10 is Intel HD Graphics 530. Given that they put this in a laptop with a 4k screen, I would expect they at least benchmarked it to see whether it runs smoothly for perfectly normal use. An exact same machine of a colleague of mine shows the same symptoms, thus I do not believe it to be a restricted issue to this single machine.

 

Question Info


Last updated November 19, 2018 Views 556 Applies to:

Hello Steven,

We regret the inconvenience. Let me provide you some useful information.

Visual experience in Windows depends on the hardware specs as well as the Windows settings which adds to its beauty.

Now, in certain situations, Windows might optimize the performance of the PC, which is again a compromise on the visual experience.

You can tweak the same under:

System Properties > Advanced > Settings (under Performance)

Moving ahead, I also suggest you to check if any updated chipset drivers as well as GPU drivers are available on the manufacturer's website.

Dell | Product support

Let us know if the above recommendation is helpful.

Thank You.

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No, the above 'recommendation' is not helpful. In fact, although I am certain your intentions are well, it even comes across as offensive. Please let me clarify why, and why you (or rather, Microsoft) might want to reconsider how bug reports for the Windows operating system currently work.

As part of my workday (as a software engineer), I took time off to report on a bug which could help out further development on a product I use every day as part of my work (the Windows operating system). I know pinpointing bugs can be hard, and detailed bug reports are hard to come by. Therefore, I figured sharing my findings could help out anyone working on this product by either making them aware there is a problem, or by pinpointing where the problem in particular might lie. Consider it free labor on my behalf, because I care about the product which makes up my everyday work environment. I do the same whenever I encounter problems with Visual Studio, and every other product I rely on. To this end, I have had great experiences with Microsoft Connect; as a counterexample to the 'Microsoft Community' here, I feel the Visual Studio team takes feedback from the community seriously, provides timely feedback, and iteratively improves on the overall product based on community interaction.

Unfortunately, such a 'community' seems to be non-existent for Microsoft Windows. As if possessed with magical foresight, I was warned this "community is ****" and I should expect nothing but "crappy unhelpful 'suggestions' which after about a week or so are enforced as the accepted answer by moderators". Please let this sink in for a moment: this is the impression that professionals that try to contribute to this community (and Windows) are left with after posting. Sure, they won't report on any more bugs; do you believe this means they are solved? More likely, the product or particular feature reported on is abandoned altogether.

This is where you, Sayan, come in. An unfortunate employee of Microsoft, hired to post anything remotely related from the documentation, seemingly assuming any question on this site must be posted by a granny that just received her first tablet computer for her 75th birthday. Unfortunately this also means you are now the one being bombarded with this wall of text, for which I apologize. Feel free to redirect this to whoever 'higher-up' believes they are providing good 'product support' for Windows.

It is a bit hypocritical to pester people with pop-ups requesting automated bug reports each time a crash occurs, or requesting people to enable application reporting 'to improve your experience', but seemingly disregard any detailed feedback people provide voluntarily. Why is there no professional, public, bug reporting site for Windows?

As to your specific recommendation in this particular instance: yes, I do know about the 'Performance Options' in Windows. Unless you are telling me I can further tweak the minimize and maximize animation besides either disabling or enabling the 'Animate windows when minimizing and maximizing' option, your answer is not particularly helpful. Neither does it imply you understood my original question, which clearly indicates this option was enabled. As specified earlier, Windows uses the Intel HD Graphics 530 (not the GPU, full specs here in case you would care), and yes, I am using the latest drivers (although no longer, since those caused more pain than earlier ones). P.s., I since also reported on this issue on the Intel forum.

For now I have disabled this "setting[ ] which adds to its beauty", since I can obviously not expect my newly purchased >2000 dollar laptop to handle it. If you believe this means my question is answered, by all means mark it as such. Alternatively, if this bug report inspires your curiosity and you require more information in order to pinpoint the exact problem, I am more than willing to cooperate. I hope I provided you with sufficient information to run a repro on your end. I already ran two. 'Helpful' would be taking this bug report seriously, and you (Microsoft) doing the same.

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Yesterday I received an automated email:

"We noticed that the question hasn't been marked as Answered yet and we were wondering if you resolved the issue."

Although I already replied before receiving this email, it is advised I "reply to provide an update or ask for more help", which I will therefore diligently do.

I found out Microsoft Community might not be the best place to file bug reports, Windows Feedback which comes pre-installed with Windows 10 might be a better alternative. Unfortunately, this seems to be ill-moderated and 'bug reports' are immensely unstructured. However, it does seem to provide a better direct contact with the software engineers working on the product.

Therefore, I posted this issue there. Unfortunately, given this is not a website, I can not link to it more than providing this information:

- Title: Maximizing window animation of 4k windows has a severely reduced framerate

- Windows Feedback link: Windows-Feedback:?contextid=67&feedbackid=4b674c37-b96d-429c-aefa-4880304ddf2d&form=1&src=2

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