KERNELBASE.dll, version: 10.0.10586.0 and .NET runtime error

I am running windows 10 version 1511 (OS Build 10586.71)

Dell XPS 15 9550
16GB Ram
2GB Nvidia 960m 

The error shows up when I try to activate the software (Artlantis Studio 6) a rendering software.

I can run the software smoothly on Demo but every time I try to run Artlantis License Manager to activate my license, the software crashes before it even starts and these two error messages show up in windows log. 

Faulting application name: Artlantis License Manager.exe, version: 6.0.2.1, time stamp: 0x551a7c11
Faulting module name: KERNELBASE.dll, version: 10.0.10586.0, time stamp: 0x5632d1de
Exception code: 0xe0434352
Fault offset: 0x0000000000071f08
Faulting process id: 0x1604
Faulting application start time: 0x01d15a0db7a2e512
Faulting application path: C:\Program Files\Artlantis Studio 6\Artlantis License Manager.exe
Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
Report Id: f3c32c3d-b942-4997-a836-009fa04407dc
Faulting package full name: 
Faulting package-relative application ID:   

AND 

Application: Artlantis License Manager.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ArgumentOutOfRangeException
   at System.Windows.Media.Imaging.RenderTargetBitmap..ctor(Int32, Int32, Double, Double, System.Windows.Media.PixelFormat)
   at ProtectionUINet.View.WindowActivation.Window_Loaded(System.Object, System.Windows.RoutedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
   at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
   at System.Windows.BroadcastEventHelper.BroadcastEvent(System.Windows.DependencyObject, System.Windows.RoutedEvent)
   at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(System.Object)
   at MS.Internal.LoadedOrUnloadedOperation.DoWork()
   at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()
   at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
   at System.Windows.Media.MediaContext.RenderMessageHandlerCore(System.Object)
   at System.Windows.Media.MediaContext.RenderMessageHandler(System.Object)
   at System.Windows.Interop.HwndTarget.OnResize()
   at System.Windows.Interop.HwndTarget.HandleMessage(MS.Internal.Interop.WindowMessage, IntPtr, IntPtr)
   at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)


I have tried to safe boot , clean windows installation and running Artlantis License Manager before installing or updating anything , uninstalling my graphic card drivers and even reinstalling .NET and the methods here and here  but the problem was not solved.

I have been running and testing this software on different machines and windows versions and it worked on all of them (windows 7 , windows 8.1 and windows 10)  except on my laptop.

I hope someone can help.

 

Question Info


Last updated June 18, 2019 Views 72,924 Applies to:

Hi Sami,

 

Thank you for posting in Microsoft Community.

 

Sorry for the inconvenience caused to you. I’ll certainly help you with this.

What is the exact error message/code you get when you try to activate?

There could be a system file corruption on your computer. Try performing a SFC scan and check if the issue persist.

Method 1: System File checker (SFC) scan is done to check if there are any corrupted system files that could be causing this issue. Kindly follow the below given steps:

  1. Press Windows key + X, select Command prompt (Admin) to bring up elevated Command prompt.
  2. In Command prompt type sfc /scannow and press enter.
  3. Restart the computer.

Method 2: You can try re-registering kernelbase.dll and check.

 

  1. Press Windows Key + X and click on Command Prompt (Admin)
  2. Type regsvr32 KERNELBASE.dll and hit Enter.
  3. Restart your computer and check.

Hope this helps you. Let us know if the issue persist, we'll be glad to assist you.

Thank you.

20 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Thank you Azaruddin Syed for your kind assistance.

I tried the 1st method and the system did not find any error 

but when I tried the 2nd method I got a message that says:

"The module KERNELBASE.dll was loaded but the enrty-point DllregisterServer was not found" 

Make sure that KERNELBASE.dll is a valid DLL or OCX file then try again.

As for the error messages in windows log when I try to run Artlantis License Manager;

First error log

log name: application 

source : application error

Event ID: 1000

Level : Error

Task Category: 100

Keywords: Classic


Event log:

Faulting application name: Artlantis License Manager.exe, version: 6.0.2.1, time stamp: 0x551a7c11
Faulting module name: KERNELBASE.dll, version: 10.0.10586.0, time stamp: 0x5632d1de
Exception code: 0xe0434352
Fault offset: 0x0000000000071f08
Faulting process id: 0x129c
Faulting application start time: 0x01d15a1468a30b0e
Faulting application path: C:\Program Files\Artlantis Studio 6\Artlantis License Manager.exe
Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
Report Id: 42834c6c-3a00-4d21-9a41-c66af1ecaffd
Faulting package full name: 
Faulting package-relative application ID: 



The second Log


log name: application 

source : .NET Runtime

Event ID: 1026

Level : Error

Task Category: None

Keywords: Classic


Event log:

Application: Artlantis License Manager.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ArgumentOutOfRangeException
   at System.Windows.Media.Imaging.RenderTargetBitmap..ctor(Int32, Int32, Double, Double, System.Windows.Media.PixelFormat)
   at ProtectionUINet.View.WindowActivation.Window_Loaded(System.Object, System.Windows.RoutedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
   at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
   at System.Windows.BroadcastEventHelper.BroadcastEvent(System.Windows.DependencyObject, System.Windows.RoutedEvent)
   at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(System.Object)
   at MS.Internal.LoadedOrUnloadedOperation.DoWork()
   at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()
   at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
   at System.Windows.Media.MediaContext.RenderMessageHandlerCore(System.Object)
   at System.Windows.Media.MediaContext.RenderMessageHandler(System.Object)
   at System.Windows.Interop.HwndTarget.OnResize()
   at System.Windows.Interop.HwndTarget.HandleMessage(MS.Internal.Interop.WindowMessage, IntPtr, IntPtr)
   at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I'm posting here because I curiously also have a Dell with a very recent issue. M4600 i7 dual core, 8GB ram with the ati firecard.

The issue is the hang at start (from power down) one, which oddly doesn't happen again if you force a subsequent restart using the dell's own power button. But it always now hangs from cold start. It didn't.. 

Ran this as a clean install for win7 64 pro, all the updates & drivers all present & correct. And then used the MS upgrade path. Issue only happened after this vsn & build went in 2 days ago. I rolled it back using system restore-all fine. Then the blasted thing updated again. So finger points to this specific build. Sami, how exactly did you choose to install win10 on your Dell please?

However-the sfc /scannow did report errors & then fixed them. None found after restart & scan again.

Identical response to the OP using the regsvr32 KERNELBASE.dll option.  

The start hang issue is still presenting.

Further detail. I've been running win10x64 in another newer machine for over a year as part of your insider programme. This has no such issue. The principle difference is that was a clean install of win 10 from scratch.

FYI I've had more than one or two issues using the upgrade path process-last one was so awful I rolled it back to win7 within 20 mins. I'm having very little confidence in your upgrade path process. I do await your solution with interest but as far as I am concerned next time I take a machine from win7/8/8.1 to win 10 it will be via the clean install route. Shame-when I did this last week I thought MS had fixed this path.  

FYI my update settings on both machines are selected NOT to d/l the insider builds.

Thank you in advance for your next reply Azaruddin.

10 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I am still hoping someone could help me with this issue..

I still can not activate the software (Artlantis Studio 6) using Artlantis License Manager.

I have tried both methods suggested above.

Method 1 : System File checker (SFC) The system did not find anything wrong.

Method 2 : Re-registering kernelbase.dll but I got this error message:

"The module KERNELBASE.dll was loaded but the enrty-point DllregisterServer was not found" 

Make sure that KERNELBASE.dll is a valid DLL or OCX file then try again.

Now I am hoping for a fix to the error message in method 2 and my original issue.

The painful thing is that the software works fine on other machines and windows versions but not mine.

6 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Although windows log report the error in KERNELBASE.dll

I have  finally managed to run Artlantis license manager by changing my screen resolution from UHD to Full HD. 

But I still have the error message when I try to

re-register kernelbase.dll that says;

"The module KERNELBASE.dll was loaded but the enrty-point DllregisterServer was not found" 

Make sure that KERNELBASE.dll is a valid DLL or OCX file then try again.

8 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

whilst my own issue is un-related to the atlantis software (obv seeing as I'm not running it) my own identical report from this kernelbase.dll still persisted.

In the absence of any further contributions on here & that I really did need to press on I followed my own suspicions & clean installed windows 10 64. This instantly resolved my hang on start issue & this kernelbase.dll report also vanished.

I did have a merry dance on finding 3 or 4 drivers (broadcoam device, mass storage, something about an O2 cardreader & unknown device which turned out to be an accelerometer to lock to drive heads if the machine takes a sudden knock) but I nailed them all in the end. Obv the ones in your XPS might be different, but should you encounter issues reply on this thread (yes I know that's poor form but it's the only way I'll see it) & I'll help as much as I am able to. It would appear to be a dell thing. Incidentally my clean install removed all the dell applications as well. I did use their scan & d/l apps from Dells own site, installed the helper etc. None of that found the missing drivers. I suspect that if you systematically install the packages & drivers in the specified order (that's detailed out in the system reimage guide) that will also solve it, but I'd rather run my machines free of manufacturer's own pre-installed software.

HTH

 

2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi,

Thanks for the update and response,

I would suggest you to install and update all the drivers from Windows update.

Please follow the below link on How to: Install and Update drivers in Windows 10 by Andre Da Costa replied on February 6 2015 and check if it helps,

http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_devices/how-to-install-and-update-drivers-in-windows-10/a97bbbd1-9973-4d66-9a5b-291300006293

Reply us if you have any further queries we will be glad to assist you.

Thank You
Anup karkal

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

hi there I am having similar issues but after doing a scan it is telling me I'm missing runtime dll and systemsettings.exe file and diskwiper.exe ,, Microsoft.exe file and perfib, perfnet, contextmenumanager.exe, frontend.exe, nbamservice.exe, rtop_ svc.exe file and quite a few others since downloading windows 10. infact  I'm totally fed up with win 10 its coursed so many issues on my ACER ASPIRE 7551 THAT IM LITERALY CONSIDERING BINNING THE LAPTOP COMPLETLY.

REGARDS S Shephard

2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Same problem for me.

Running windows 10 version 1511 (OS Build 10586.494)
Dell XPS 15 9550
16GB Ram
2GB Nvidia 960m

Activation kept on crashing ( Though it works fine on other PCs I have) with quite similar errors:

Faulting application name: Artlantis License Manager.exe, version: 6.0.2.26, time stamp: 0x5703d157
Faulting module name: KERNELBASE.dll, version: 10.0.10586.494, time stamp: 0x5775e4c5
Exception code: 0xc000041d
Fault offset: 0x0000000000071f08
Faulting process id: 0x1fc4
Faulting application start time: 0x01d1e684905dba90
Faulting application path: C:\Program Files\Artlantis Studio 6\Artlantis License Manager.exe
Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
Report Id: e66db98a-2a73-46b1-bb43-b9298083ca16
Faulting package full name:
Faulting package-relative application ID:  

And so on.

Tried to fix/repair Framework, did not help
Tried Method 1: "few errors repared"

Method 2:
"The module KERNELBASE.dll was loaded but the enrty-point DllregisterServer was not found"

I was supecting a driver problem, so I killed every driver related tasks ( especially the one related to the graphic/sound driver), and switched to HD resolution instead of UHD

--> Was able then to activate the license, but don't know if one of the task I killed was responsible for this, or if it was the UHD resolution


SamiMashhary Thanks a lot !

2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I am getting the same 2 errors while running a game. So, I tried the 1st method and the results came back as follows:

"Windows Resource Protection found corrupt files but was unable to fix some of them"

How should I fix them all?

Thank you.

3 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.