KB3132372 issues

After installing KB3132372 my HP printer software will not run. It starts but exits immediately. I know that the cause is KB3132372 because after I uninstalled it, the HP software worked normally again. THIS NEEDS A FIX!

 

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Last updated December 10, 2019 Views 2,222 Applies to:

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You cannot hide KB:3132372. One can only uninstall it and then look for it to reinstall again. Thank You!

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Yes it appeared again today.

I just keep deleting before I use the programs.

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I found with it uninstalled that a lot of other things did not work.  I reinstalled it and will live with the incredimail mess until they fix this.  Almost to the point where I am afraid to install updates - the track record lately has not been so good.

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KB3132372 also breaks the popular IE Tab extension for Chrome (on Windows 10).  This is clearly a bug in the patch because the workaround is to uninstall the patch.  Here are the easy repro steps:

1. Install the IE Tab extension from the Chrome Web Store:  https://chrome.google.com/webstore/detail/ie-tab/hehijbfgiekmjfkfjpbkbammjbdenadd?hl=en-US

2. Go to youtube.com, click on the IE Tab icon.

3. Install the ietabhelper.exe by running it once (or install it from here:  http://www.ietab.net/enterprise/ietabhelper.msi).

4. Use IE Tab to open youtube.com.

5. Wait about 5 seconds, the page will start to load, and then the ietabhelper.exe process will close.  If you attach the debugger, the callstack shows the crash in Flash.ocx.  Happy to provide a minidump, you can just contact us for details at *** Email address is removed for privacy ***, here are the dump details and the callstack:

Dump Summary
------------
Dump File: ietabhelper1.dmp : C:\temp\ietabhelper1.dmp
Last Write Time: 1/1/2016 6:30:36 PM
Process Name: ietabhelper.exe : C:\src\ietab\helper\Debug\ietabhelper.exe
Process Architecture: x86
Exception Code: 0xC0000602
Exception Information:
Heap Information: Present

System Information
------------------
OS Version: 6.2.9200
CLR Version(s):

Modules
-------
Module Name Module Path Module Version
----------- ----------- --------------
ietabhelper.exe C:\src\ietab\helper\Debug\ietabhelper.exe 8.11.26.1
ntdll.dll C:\Windows\System32\ntdll.dll 6.2.10586.20
kernel32.dll C:\Windows\System32\kernel32.dll 6.2.10586.0
KERNELBASE.dll C:\Windows\System32\KERNELBASE.dll 6.2.10586.0
user32.dll C:\Windows\System32\user32.dll 6.2.10586.20
gdi32.dll C:\Windows\System32\gdi32.dll 6.2.10586.0
advapi32.dll C:\Windows\System32\advapi32.dll 6.2.10586.0
msvcrt.dll C:\Windows\System32\msvcrt.dll 7.0.10586.0
sechost.dll C:\Windows\System32\sechost.dll 6.2.10586.0
rpcrt4.dll C:\Windows\System32\rpcrt4.dll 6.2.10586.0
sspicli.dll C:\Windows\System32\sspicli.dll 6.2.10586.0
CRYPTBASE.dll C:\Windows\System32\CRYPTBASE.dll 6.2.10586.0
bcryptPrimitives.dll C:\Windows\System32\bcryptPrimitives.dll 6.2.10586.0
shell32.dll C:\Windows\System32\shell32.dll 6.2.10586.11
cfgmgr32.dll C:\Windows\System32\cfgmgr32.dll 6.2.10586.0
windows.storage.dll C:\Windows\System32\windows.storage.dll 6.2.10586.0
combase.dll C:\Windows\System32\combase.dll 6.2.10586.0
shlwapi.dll C:\Windows\System32\shlwapi.dll 6.2.10586.0
kernel.appcore.dll C:\Windows\System32\kernel.appcore.dll 6.2.10586.0
SHCore.dll C:\Windows\System32\SHCore.dll 6.2.10586.0
powrprof.dll C:\Windows\System32\powrprof.dll 6.2.10586.0
profapi.dll C:\Windows\System32\profapi.dll 6.2.10586.0
ole32.dll C:\Windows\System32\ole32.dll 6.2.10586.0
oleaut32.dll C:\Windows\System32\oleaut32.dll 6.2.10586.0
dbghelp.dll C:\Windows\System32\dbghelp.dll 6.2.10586.0
urlmon.dll C:\Windows\System32\urlmon.dll 11.0.10586.17
wininet.dll C:\Windows\System32\wininet.dll 11.0.10586.17
iertutil.dll C:\Windows\System32\iertutil.dll 11.0.10586.35
dbgcore.dll C:\Windows\System32\dbgcore.dll 6.2.10586.0
imm32.dll C:\Windows\System32\imm32.dll 6.2.10586.0
uxtheme.dll C:\Windows\System32\uxtheme.dll 6.2.10586.0
tiptsf.dll C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\tiptsf.dll 6.2.10586.0
msctf.dll C:\Windows\System32\msctf.dll 6.2.10586.0
dwmapi.dll C:\Windows\System32\dwmapi.dll 6.2.10586.0
clbcatq.dll C:\Windows\System32\clbcatq.dll 2001.12.10941.16384
uiautomationcore.dll C:\Windows\System32\uiautomationcore.dll 7.2.10586.17
userenv.dll C:\Windows\System32\userenv.dll 6.2.10586.0
sxs.dll C:\Windows\System32\sxs.dll 6.2.10586.0
oleacc.dll C:\Windows\System32\oleacc.dll 7.2.10586.0
comctl32.dll C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10586.0_none_d3c2e4e965da4528\comctl32.dll 6.10.10586.0
ieframe.dll C:\Windows\System32\ieframe.dll 11.0.10586.20
dataexchange.dll C:\Windows\System32\dataexchange.dll 6.2.10586.0
d3d11.dll C:\Windows\System32\d3d11.dll 6.2.10586.17
dcomp.dll C:\Windows\System32\dcomp.dll 6.2.10586.11
dxgi.dll C:\Windows\System32\dxgi.dll 6.2.10586.0
twinapi.appcore.dll C:\Windows\System32\twinapi.appcore.dll 6.2.10586.0
bcrypt.dll C:\Windows\System32\bcrypt.dll 6.2.10586.0
propsys.dll C:\Windows\System32\propsys.dll 7.0.10586.0
ws2_32.dll C:\Windows\System32\ws2_32.dll 6.2.10586.0
ondemandconnroutehelper.dll C:\Windows\System32\ondemandconnroutehelper.dll 6.2.10586.0
IPHLPAPI.DLL C:\Windows\System32\IPHLPAPI.DLL 6.2.10586.0
winhttp.dll C:\Windows\System32\winhttp.dll 6.2.10586.0
mswsock.dll C:\Windows\System32\mswsock.dll 6.2.10586.0
nsi.dll C:\Windows\System32\nsi.dll 6.2.10586.0
winnsi.dll C:\Windows\System32\winnsi.dll 6.2.10586.0
dnsapi.dll C:\Windows\System32\dnsapi.dll 6.2.10586.0
mshtml.dll C:\Windows\System32\mshtml.dll 11.0.10586.35
rasadhlp.dll C:\Windows\System32\rasadhlp.dll 6.2.10586.0
FWPUCLNT.DLL C:\Windows\System32\FWPUCLNT.DLL 6.2.10586.0
schannel.dll C:\Windows\System32\schannel.dll 6.2.10586.0
crypt32.dll C:\Windows\System32\crypt32.dll 6.2.10586.0
msasn1.dll C:\Windows\System32\msasn1.dll 6.2.10586.0
mskeyprotect.dll C:\Windows\System32\mskeyprotect.dll 6.2.10586.0
ncrypt.dll C:\Windows\System32\ncrypt.dll 6.2.10586.0
ntasn1.dll C:\Windows\System32\ntasn1.dll 6.2.10586.0
dpapi.dll C:\Windows\System32\dpapi.dll 6.2.10586.0
wintrust.dll C:\Windows\System32\wintrust.dll 6.2.10586.0
cryptsp.dll C:\Windows\System32\cryptsp.dll 6.2.10586.0
rsaenh.dll C:\Windows\System32\rsaenh.dll 6.2.10586.0
cryptnet.dll C:\Windows\System32\cryptnet.dll 6.2.10586.0
ncryptsslp.dll C:\Windows\System32\ncryptsslp.dll 6.2.10586.0
srpapi.dll C:\Windows\System32\srpapi.dll 6.2.10586.0
secur32.dll C:\Windows\System32\secur32.dll 6.2.10586.0
mlang.dll C:\Windows\System32\mlang.dll 6.2.10586.0
ieapfltr.dll C:\Windows\System32\ieapfltr.dll 11.0.10586.0
jscript9.dll C:\Windows\System32\jscript9.dll 11.0.10586.0
msimtf.dll C:\Windows\System32\msimtf.dll 6.2.10586.0
vaultcli.dll C:\Windows\System32\vaultcli.dll 6.2.10586.0
WinTypes.dll C:\Windows\System32\WinTypes.dll 6.2.10586.0
d2d1.dll C:\Windows\System32\d2d1.dll 6.2.10586.0
DWrite.dll C:\Windows\System32\DWrite.dll 6.2.10586.0
d3d10warp.dll C:\Windows\System32\d3d10warp.dll 6.2.10586.0
t2embed.dll C:\Windows\System32\t2embed.dll 6.2.10586.0
version.dll C:\Windows\System32\version.dll 6.2.10586.0
windowscodecs.dll C:\Windows\System32\windowscodecs.dll 6.2.10586.0
winmm.dll C:\Windows\System32\winmm.dll 6.2.10586.0
WINMMBASE.dll C:\Windows\System32\WINMMBASE.dll 6.2.10586.0
mfplat.dll C:\Windows\System32\mfplat.dll 12.0.10586.35
RTWorkQ.dll C:\Windows\System32\RTWorkQ.dll 12.0.10586.0
MFMediaEngine.dll C:\Windows\System32\MFMediaEngine.dll 6.2.10586.35
msvcp110_win.dll C:\Windows\System32\msvcp110_win.dll 6.2.10586.0
xmllite.dll C:\Windows\System32\xmllite.dll 6.2.10586.0
Windows.Media.MediaControl.dll C:\Windows\System32\Windows.Media.MediaControl.dll 6.2.10586.0
MMDevAPI.dll C:\Windows\System32\MMDevAPI.dll 6.2.10586.0
devobj.dll C:\Windows\System32\devobj.dll 6.2.10586.0
winsta.dll C:\Windows\System32\winsta.dll 6.2.10586.0
rdpendp.dll C:\Windows\System32\rdpendp.dll 6.2.10586.0
msacm32.dll C:\Windows\System32\msacm32.dll 6.2.10586.0
wtsapi32.dll C:\Windows\System32\wtsapi32.dll 6.2.10586.0
Flash.ocx C:\Windows\System32\Macromed\Flash\Flash.ocx 20.0.0.267
dsound.dll C:\Windows\System32\dsound.dll 6.2.10586.0
msimg32.dll C:\Windows\System32\msimg32.dll 6.2.10586.0
dinput8.dll C:\Windows\System32\dinput8.dll 6.2.10586.0
mscms.dll C:\Windows\System32\mscms.dll 6.2.10586.0
atlthunk.dll C:\Windows\System32\atlthunk.dll 6.2.10586.0
coml2.dll C:\Windows\System32\coml2.dll 6.2.10586.0
ninput.dll C:\Windows\System32\ninput.dll 6.2.10586.0

CALLSTACK

                             

> Flash.ocx!53cf31c2()
[Frames below may be incorrect and/or missing, no symbols loaded for Flash.ocx]
Flash.ocx!545050f3()
Flash.ocx!544555b1()
Flash.ocx!5445b0a7()
Flash.ocx!544233ec()
Flash.ocx!5444875a()
Flash.ocx!54408711()
Flash.ocx!5440862c()
Flash.ocx!5443e7d2()
Flash.ocx!543ee02a()
Flash.ocx!5440c0bf()
Flash.ocx!54453e78()
Flash.ocx!54407ed7()
Flash.ocx!54407bc2()
Flash.ocx!54408649()
Flash.ocx!543bb69e()
Flash.ocx!5409ed2a()
Flash.ocx!5408eabe()
Flash.ocx!53e6fd96()
Flash.ocx!53e63141()
Flash.ocx!53e67c33()
urlmon.dll!71598f83()
urlmon.dll!715c3c85()
urlmon.dll!7157fc5e()
urlmon.dll!71582508()
Flash.ocx!53e9f375()
Flash.ocx!53e9f306()
Flash.ocx!53ebf554()
Flash.ocx!53f228b5()

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My HP printer a Photosmart 2575 (2006  vintage)

Did not work after KB3132372 was installed.

HP Solution Center start up with a short flash- that's it !

Uninstalled KB3132372 and reinstalled HP software- incl. the Solution Center. (from DVD downloaded in 2014)

All back to normal.

ps. HP as of Jan 1st. 2016 have retired all software for my printer.

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1. Uninstall the update, THEN TO PREVENTS IT"S auto reinstall follow the directions her to run the widget:

- Bill
Windows 10
Dell XPS-8700, Surface Pro 128
Office 365 Home
VS Community 2017
SQL Server 2017

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Bless you my son!

Now I must do this for the other computer in the house!

I got so damn tired of uninstalling it!!!  GRRRRRRR!!

dar

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I found I had to wait for the KB to be installed again before I could hide it and that removed it for good.

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What a pleasure it was to boot up this morning to find that KB3132372 was not there and Incredimail worked out of the gate!!

If you haven't tried this, ya gota do it!

dar

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Uninstall and HIDE the update. 

This is the only solution until the issue has been solved on the Adobe side (and pushed through via another Security Update by MS) 

Watch the following thread on the Adobe community for reference to the solution posted: 

https://forums.adobe.com/thread/2053723

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