I've got a problem with PC crashing.

I'm probably going to be forced to reinstall windows but I figure I can try to ask for help first, but I doubt it's fixable.

My PC recently began crashing every time within 5 minutes of starting windows. Sometimes it doesn't crash if I let it be for a while before I load any programs. But usually it BSODs within 5 minutes and reboots, funnily enough it never crashes again after rebooting. Untill I shut down the PC and restart it that is. Dump file

It started happening roughly sometime after updating the IME driver, so that could be the problem unfortunately windows won't let me reinstall it. If I redownload the driver and try to install it it complains that the "Installation source for this product is not available" (roughly translated to english, my windows is in Swedish). That's funny I thought I was just clicking on it, first time I've had an installation program complain it can't find itself.

I also recently updated the TPM firmware because of some security issue, unfortunately my laptop manufacturer (clevo) doesn't provide any update so I had to use a 3rd party one, but supposedly it's been tested and should work. Security update.

I sure hope the TPM firmware update isn't causing the issue cause if that's the case reinstalling windows wont even help. And I don't think there is any way to revert to the old version.

Answer
Answer
Hi Mikael, the mini-dump file indicates nvvhci-sys which is nVidia virtual USB Host Controller driver as the root cause of your system crashes.

You should reinstall your nVidia drivers and accompanying software to resolve this issue . . .
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Answer
Answer
Glad to Help!
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

2 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated April 10, 2020 Views 20 Applies to: