Question

Q: [Critical Bug] Intel + NVIDIA Laptop Freeze Problem

Hi,

there is a problem with laptops which have Intel iGPU + GTX 1050/1050Ti/1060/1070. The problem is whenever you perform some action on the OS, discrete GPU is triggered and it causes a 0.5s freeze.

Some actions, which causes the dGPU to wake up and lock up the whole system for about 0,5 seconds are:

  • Right click on desktop
  • Left click on battery-icon in task-bar
  • Opening Chrome-browser
  • Opening Windows Image Viewer (app + classic Foto viewer)
  • Opening system control panel
  • Provocation any animation on task bar (e.g. thumbnail-preview, ...)
  • Loading a new tab in Firefox

Since the problem was OS based, it could be found on all laptop brands: ASUS, Acer, Clevo, Dell, Gigabyte, HP, Lenovo, Microsoft, MSI, Razer.

This is nearly a three-year-old bug:

Reported Models:

  • Acer VN7-793G

  • Acer Nitro 5 (AN515-51-536M)

  • Acer Nitro 5, i5 7300HQ, GTX1050 Ti

  • Acer Predator Helios 300 (PH317-51)

  • ASUS N580VD

  • Asus GL503VD

  • Asus GL503

  • Alienware 13 R3

  • Alienware 17 R4

  • Dell 7567

  • Dell XPS L521x
  • Dell Inspiron 15 Gaming 7577

  • Dell 7510 (Early 2017)

  • Dell XPS 9560

  • Gigabyte Aero15W

  • GIGABYTE P37XV6

  • Gigabyte P35 v6

  •  Gigabyte Aero 14 

  • Gigabyte Aero 15

  • HP Omen 15

  • HP Omen HD630 + GTX1050

  • HP Pavilion

  • HP Pavilion Power 15-cb013ng

  • HP Spectre X360 15" 

  • HP ZBook 17 G4

  • Lenovo Y720

  • Lenovo Y520

  • Lenovo W530
  • Lenovo P51 Xeon

  • Microsoft Surface Book 2 15"

  • MSI GE63VR 7RF Raider 4K
  • MSI GE62 HD4600+GXT960M
  • MSI GE62VR 6RF Apache Pro
  • MSI GE62 7RE
  • MSI GS60 2PE
  • MSI GS43VR 7RE

  • MSI GS63VR 4K

  • MSI GS73VR 7RG Stealth Pro

  • MSI GS73VR 7RF

  • MSI GS65 Stealth Thin 8RF

  • MSI GP62MVR 7RF

  • MSI GP62MVR 7RFX LEOPARD PRO

  • MSI GE72MVR 7RG

  • MSI GE73VR 7RE

  • MSI GE73VR 7RF

  • MSI GP72MVR

  • MSI GX63VR

  • MSI GE73 Raider RGB-012

  • Monster ABRA A7 V7.2 (Clevo)

  • Monster Tulpar T7 13.1 

  • Razer Blade 14

  • Razer Blade 14 Late 2016

  • Razer Blade 14 2017

  • Razer Blade 2017

  • Samsung Odyssey i7 7700 + GTX 1050

  • XMG A517-dnj
  • XMG P507

Non-Effected Models:

  • MSI PL62 7RC

Affected Windows Versions:

  • Windows 10 1607
  • Windows 10 1703
  • Windows 10 1709
  • Windows 10 1803 RS4

Partially Fixed as of April 12 - Updated on May 17

Hi everyone,

it has been a long journey. At first, I was emaling with NVIDIA, and then we moved to Intel and -wo gotta admit- they have provided good support. Intel and us, the community, have put the pressure on Microsoft and finally, in the latest Skip Ahead Build 17643, I can say that the problem is partially solved.

Me and some other people have tested the build and we can confirm that it fixes mosft of the freezes.

There are still some problems though. Some freezes left within the Edge browser and File Explorer. Please post your feedback!

Some Freezes:

  • First time video playback with Edge.
  • First time opening of Display Settings via right click. Fixed with Build 17672.
  • Opening Explorer triggers dGPU without causing a freeze
  • Opening some store apps like Instagram for the first time. Fixed with Build 17672.

Rest of the actions are lag-free. You might still experience a one-time freeze after restarting your PC.

April 19: Official Dell Support Statement Regarding the Bug

...The root cause has been identified as an issue being caused due to “Windows 10 display Cache issue” Microsoft is releasing a hotfix soon which should resolve the issue. We're checking internally with our engineers to see if the release is already out to share it with you. You can also check on Microsoft's website. ~Special thanks to Ardian Deari for providing this info.



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I've the same problem. There needs to be a solution.

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15 people were helped by this reply


What build are you on? If you run `winver.exe`, what's on the second line?

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My laptop's screen is broken and it is at the repair service now. But I have used nearly all versions from 1607 to 1703. I was on the 2 previous Insider Build. I am on fast ring.

The thing is, I got my hands on a GS63VR 7RF from MSI. I have formatted the device and intsalled 1703 RTM from scratch. Updated BIOS, drivers etc. and the problem is still there.

I will get my laptop back in monday, update to latest Insider, and to the latest NVIDIA driver. I don't think it will be solved but I will give it a try.

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That's definitely strange, general consensus is that it's fixed on 1703. It was fixed by build 15042 onwards on my GS63VR. Maybe it's something you're doing after installing Windows? What's your process?

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For GS63VR 7RF, I actually did an upgrade from 1607 sorry for misinforming. I will install 1703 RTM on my GS43VR when I get it back and inform you.

I usually follow those steps:

  • UEFI Install OS
  • Chipset software install with -overall command
  • Intel HD Graphics Install
  • NVIDIA install.

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For GS63VR 7RF, I actually did an upgrade from 1607 sorry for misinforming. I will install 1703 RTM on my GS43VR when I get it back and inform you.

I usually follow those steps:

  • UEFI Install OS
  • Chipset software install with -overall command
  • Intel HD Graphics Install
  • NVIDIA install.

Did this solve your problem?

Sorry this didn't help.

2 people were helped by this reply


Try leaving out the chipset and Intel graphics drivers, Windows Update actually has the proper versions of both.

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I have reset GS63VR 7RF via Windows itself. Got 1703 as fresh. But the problem is still there.

I will recieve my  GS43VR 7RE today and update it to latest Insider but I don't think that it will solve the problem.

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After a fresh boot, is the power LED red? And when the stutter occurs, does it turn orange/amber for a second then go back to red?

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Hi all I have the same issue with my new MSI GS63 Vr, mini freezes that basically occur when I'm watching online videos. I've tried the following:

1)I updated all my drivers(wifi,video,sound) and checked windows updates

2) I made the gtx1060 my default card for each application

3)I Disabled the realtek sound card.

Nothing has worked.

Latency Mon shows problems related to the Killer wify card....no other clues.

It's crazy I've spent 1600 eur on a laptop and I'm not able to watch youtube....

Marco Selvatici

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Question Info

Views: 54,468 Last updated: May 20, 2018 Applies to: