Glitched Screen with White Vertical Bars After Sleep

Anytime I put my computer to sleep, close the lid (which puts it to sleep) or do anything that is not hibernating/shutdown my computer the screen glitches.  The only way I can do anything is by holding down the power button to restart my laptop.  On a potentially related note I will be just using my laptop every day use and the audio will freeze and there will be a long ringing sound, then the screen will either freeze and I cant do anything but restart or it will bluescreen which forces a restart.

The laptop is a "MSI GS60 Ghost Pro-002 15.6" SLIM GAMING LAPTOP GTX 970M i7-6700HQ 16GB 128GB SSD + 1TB WIN 10 THUNDERBOLT STEELSERIES KEYBOARD"

Hi Joshua, I am Rob, an independent and a 10 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.

The best way to try to resolve that issue is to analyze the DMP files.

We can analyze the minidumps if you make them available from the OneDrive or other file sharing sites (such as MediaFire). If you have problems uploading the minidumps copy them to the Desktop or the Documents folder and upload them from there.

One-Drive - Share files and folders and change permissions
http://windows.microsoft.com/en-us/onedrive/sha...

Upload photos and files
http://windows.microsoft.com/en-us/onedrive/add...

Zip or upload the contents of C:\Windows\minidump

Use OneDrive to upload collected files
http://social.technet.microsoft.com/Forums/en-U...

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Also check with MSI Support, their online docs and drivers, and ask in their forums about any known issues. Update the BIOS, chipset drivers, and all major drivers,

MSI Support
http://www.msi.com/index.php?func=service

MSI - Downloads (BIOS and Drivers)
http://www.msi.com/index.php?func=downloadindex

MSI - Forums
http://forum-en.msi.com/

MSI - Service
http://us.msi.com/index.php?func=service

MSI - Live Update On-Line
http://www.msi.com/index.php?func=downloadindex

MSI - Contacts - Set to North America - USA
http://www.msi.com/index.php?func=html&name...

Please let us know the results and if you need further assistance. Feedback definitely helps us help all.
Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021
Microsoft MVP Windows and Devices for IT 2009 - 2020

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Last updated November 9, 2023 Views 406 Applies to: