Suggest you to try reproducing the issue by performing Clean Boot. A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you
install a program or an update or when you run a program. Follow the below mentioned steps to perform Clean Boot:
a. Press/click Start, type
msconfig in the search box, and hit Enter.
b. On the Services tab of the
System Configuration dialog box, tap or click to select the
Hide all Microsoft services check box, and then tap or click
c. On the Startup tab of the
System Configuration dialog box, tap or click Open Task Manager.
d. On the Startup tab in Task Manager, for each startup item, select the item and then click
e. Close Task Manager.
f. On the Startup tab of the
System Configuration dialog box, tap or click OK, and then restart the computer.
If a service is causing issue, I suggest you turn on 5 services at a time, reboot and then see if the problem reappears, keep repeating this until you find a group of 5 services, which are causing this issue, then check the one
by one, till you find the one which is causing your issue. Perform the same divide and apply for
Refer the below article on "How to Perform Clean Boot". As the article is designed for Windows 8.1, Windows 8 and Windows
7. Unlike launching step for 'System Configuration', options and steps to Clean Boot are same for Windows 10.
Note: After you finish troubleshooting, refer "How to reset the computer to start normally after clean boot troubleshooting" from the same article.
Keep us posted how it went.
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