Getting error: Exception EAccessViolation in module ASHelper.exe at 000CB6EF. Please Help. I am using windows 10.

Getting error: Exception EAccessViolation in module ASHelper.exe at 000CB6EF. Please Help. I am using windows 10.
 

Question Info


Last updated November 12, 2019 Views 2,027 Applies to:

Hi Biswadeep, 

Exception EAccessViolation is usually related to a memory error and mostly caused by a certain software. To identify what causes this, can you please provide an answer to the following questions: 

  • When did you encounter this error? 
  • Are you launching a certain app when you encountered this? 
  • Do you have AimerSoft Studio software installed in your PC? 
  • Are there any recent changes made on your computer prior to getting this error message? 

As an initial troubleshooting, we suggest that you start Windows in clean boot by following this link. Clean boot helps eliminate software conflicts that occur when you install a program.  

We'll be waiting for your update.

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Hi

Even I face the same error. I have windows 10, 64 bit OS.

1. I face it while booting, rebooting the laptop.

2. Not during software open or close.

3. No. i dont have Aimersoft studios installed

4. No changes has been made.

Will clean boot delete all my files and folders from the whole system? Do I need to take a backup for my laptop before performing the clean boot?

Is there any other way to solve it?

Please help.

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SOrry... aimersoft in installed in my system... I just checked it

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Hi,

Thanks for the additional information. We recommend performing a clean boot to help isolate if the issue is caused by a third party program or services. A clean boot will not delete any files on your computer, so there is no need to back up your files.

Keep us in the loop with the result.

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