Frequent blue screen of death

Hey,

About a week ago, my laptop started crashing every time I logged in. I haven't done any updates recently or installed any new software, so I don't know why this is happening. I have gotten the following error codes:

KMODE EXCEPTION NOT HANDLED

what failed: NTFS.sys

IRQL THE LESS OR EQUAL

SYSTEM SERVICE EXCEPTION

what failed: FLTMGR.SYS

SYSTEM SERVICE EXCEPTION 

SYSTEM THREAD NOT HANDLED

what failed: dxgmms2.sys 

KMODE EXCEPTION NOT HANDLED

what failed: NTFS.sys

SYSTEM SERVICE EXCEPTION

what failed: FLTMGR.SYS

PAGE FOR IN NONPAGED AREA

anyone have any ideas?

 

Question Info


Last updated November 11, 2019 Views 2,143 Applies to:

I just got a new one

BAD POOL HEADER

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Please post a link to the dump file/s. "How to" instructions below.

Blue Screen of Death (BSOD).

http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/blue-screen-of-death-bsod/1939df35-283f-4830-a4dd-e95ee5d8669d

Take time to let us know if the suggestion worked...or not.

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Hi,

Troubleshoot blue screen errors
http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

We can analyze the minidumps if you make them available from the OneDrive
or other file
sharing sites (such as MediaFire). If you have problems uploading
the minidumps copy them to the Desktop or the Documents folder and upload
them from there.

Adding files to your OneDrive
http://windows.microsoft.com/en-us/windows-8/getting-started-onedrive-tutorial

Upload photos and files
http://windows.microsoft.com/en-us/onedrive/add-photos-files

One-Drive - Share files and folders and change permissions
http://windows.microsoft.com/en-us/onedrive/share-file-folder

Zip or upload the contents of C:\Windows\minidump

Use OneDrive to upload collected files

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


Hope this helps.
--------------------------------------------------------------------------------------------
Rob Brown - Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Minidump link:

https://1drv.ms/u/s!AlGRN7UBduoejkVlhO2LNput6c5v

MSinfo link:

https://1drv.ms/u/s!AlGRN7UBduoejkZyGzUsR0PKE6jw

Computer Specs:

Windows 10 Home

Asus E403SA Signature Edition

Intel Pentium CPU N3700 @ 1.60 GHz 1.60 GHz

4.00 GB RAM

64-bit OS, x64-based processor

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Hi,

There are 9 different Bug_Check in the minidump and that often indicates there is a hardware issue involved.

BugCheck A, {2, 2, 1, fffff8007ceb292d}
*** WARNING: Unable to verify timestamp for iai2c.sys
*** ERROR: Module load completed but symbols could not be loaded for iai2c.sys
Probably caused by : hardware ( iai2c+1e42 )

BugCheck 3B, {c0000005, fffff802524c2a50, ffff8800dd6a5db0, 0}
Probably caused by : hardware ( nt!SepAccessCheck+50 )

Most of the minidump offered no real help. A few indicated Netwbw02.sys and iai2c.sys was involved.

fffff80d`54c1fe39*** WARNING: Unable to verify timestamp for Netwbw02.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwbw02.sys
 Netwbw02+0x20fe39

Netwbw02.sys dated 12/22/2015 Intel Wireless WiFi Link Driver - WiFi device driver.

iai2c.sys dated 9/21/2015 Intel Serial IO I2C Driver.

1. Check with ASUStek Support, their on-line documentation and drivers, and ask in their forums about any known issues. Update the BIOS, low level chipset driver, and the major on-board and separate device drivers (see driver update methods below). Especially update the Intel WiFI and Serial IO drivers. AFTER doing all that at ASUStek check with Intel Support, downloads, and forums for even newer versions of those drivers and known issues.

BiosVersion = E403SA.213
BiosReleaseDate = 09/09/2015
SystemManufacturer = ASUSTeK COMPUTER INC.
SystemProductName = E403SA
SystemFamily = E
SystemVersion = 1.0      
SystemSKU = ASUS-NotebookSKU
BaseBoardManufacturer = ASUSTeK COMPUTER INC.
BaseBoardProduct = E403SA
BaseBoardVersion = 1.0

ASUS - Service <-- includes Live Chat
http://www.service.asus.com/

ASUStek Support
http://support.asus.com/

ASUStek Forums
http://vip.asus.com/forum/default.aspx?SLanguage=en-us

ASUStek Drivers
http://support.asus.com/download/download.aspx?SLanguage=en-us

Intel Driver Update Utility <-- run this after checking with ASUStek http://www.intel.com/p/en_US/support/detect?redirector_count=1&

Intel Download Center
http://downloadcenter.intel.com/

Intel - Support
http://www.intel.com/p/en_US/support

Intel - Community and Forums
http://www.intel.com/content/www/us/en/blogs-communities-social.html

2. Run the memory tests (see methods below).

3. Remove ALL power then reseat the cards, memory, and cables (on both ends when possible) - actually remove and replace - do not snug. Try adding a fan to reduce the effects of heat.

4. As needed use ALL the methods in the troubleshooters below.

5. After ALL the above if needed run DriverVerifier to see if it can indicate a
CAUSE (see DriverVerifier methods below).

===========================

Troubleshoot blue screen errors
http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

BCCode: 0A     0x0000000A

Drivers could be at fault however disk issues or antivirus/antispyware/security
products are just as likely to be the root cause as they can force a driver to
corrupt or go out of bounds. The video driver or something affecting it would
be very suspect.

Be sure the drivers, BIOS, and low level chipset drivers are all updated by
manually checking at the System maker and device makers' sites.

-----------------------------------

BCCode: 0A     0x0000000A

BCCode: 0A     0x0000000A  <-- read this link
http://www.faultwire.com/solutions-fatal_error/IRQL-NOT-LESS-OR-EQUAL-0x0000000A-*1025.html

==================================================== 

This utility makes it easy to see which versions are loaded : Run DriverView - set VIEW to Hide  Microsoft drivers - update those without Dump in their names. (Also update the BIOS and low level chipset drivers.)

DriverView - Free - utility displays the list of all device drivers currently loaded
on your system. For each driver in the list, additional useful information is
displayed: load address of the driver, description, version, product name,
company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html
 
For Drivers check System Maker as fallbacks and Device Maker's which are the
most current. Control Panel - Device Manager - Display Adapter - write down
the make and complete model of your video adapter - double click - Driver's
tab - write down the version info. Now click UPdate Driver (this may not do
anything as MS is far behind certifying drivers) - then Right Click - Uninstall -
REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard
if 3rd party with their own software and drivers and any other major device drivers
you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and
then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their
latest versions. (Look for BIOS, Chipset, and software updates at System Maker's
site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN -
REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are
installing actually shows up. This is because some drivers rollback before the
latest is installed (sound drivers particularly do this) so install a driver - reboot
- check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER -
heck manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm


====================================================

Memory tests do not catch all errors such as mismatched memory (possible even
for sticks that appear to be identical) and when faster memory is placed in system
behind slower memory. So it is best to also swap sticks in and out to check for
those even if all memory tests fail to show a problem.

To test RAM check here - let it run 4+ hours or so.  <-- best method
www.memtest.org

MemTestX86 - Test RAM With
http://www.tenforums.com/tutorials/14201-memtest86-test-ram.html

For the Windows Memory Diagnostic Tool.

Type in Cortana's search box ->  Memory - find Memory Diagnostics tool
at top of list - click it - in Windows 8/8.1/10 the name is "Windows
Memory Diagnostic".

How to Run the Memory Diagnostics Tool in Windows 10 - name is
"Windows Memory Diagnostic" - Control Panel - Security and Maintenance
- Administrative Tools - look for tool.


================================================

After doing ALL the updates you can, and if the issue continues, then run
DriverVerifier. (Remember to use the Windows 10 methods posted at the
top of the original reply above.)

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10
are essentially the same).
http://www.winvistaclub.com/t79.html

Using Driver Verifier
https://msdn.microsoft.com/en-us/library/windows/hardware/ff545448%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396


WINKEY + X - RUN - type in -> verifier /reset      hit enter to disable


Use BlueScreenView to see if there is a driver specified in the error message.
Also check with MyEventViewer at the time of the BlueScreen.

If DriverVerifier creates a minidump upload it and post the link here so we can
analyze it.

Hope this helps.
--------------------------------------------------------------------------------------------
Rob Brown - Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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