explorer.exe constantly crashing. Corrupted Microsoft Account

Explorer crashes and restarts itself about every 10 seconds.

From Application Logs in Event Viewer:

Faulting application name: explorer.exe, version: 10.0.17134.1, time stamp: 0x425b30b2
Faulting module name: StructuredQuery.dll, version: 7.0.17134.1, time stamp: 0x6ade759f

This happens on ALL PCs that I log in to with my Microsoft Account. It does not happen for other accounts on the same PC.

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Are there any special characters in your user name or Microsoft account address?
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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No, I have been using the same MSA for years. This just started happening this morning.

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Open Start, type: file explorer options
Hit Enter
Under the General tab, click in the Open File Explorer to then choose "This PC".

Try WinKey + E now. If it opens fine, then the problem is with Quick access cache, which can be cleared by deleting *.automaticDestinations-ms from the following directory, using Command Prompt.

%AppData%\Microsoft\Windows\Recent\AutomaticDestinations

Press Windows key + R
Type: %AppData%
Hit Enter

Then navigate to that folder.

Could be an issue with your display driver.

uninstall your display driver then restart
Boot to the Windows 10 desktop
Press Windows key + X
Click Device Manager
Expand Display adapters
Right click the current display adapter
Click Uninstall
Exit Device Manager
Restart
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Neither of these suggestions fixed my issue.

To elaborate, I am able to press WindowsKey+E, and the window that opens up will stay open. Explorer is still crashing, however, despite the "This PC" window remaining open.

After removing all of *.automaticDestinations-ms, the files reappear once explorer.exe restarts.

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Which version of Windows 10 is currently installed? See how to verify:

https://answers.microsoft.com/en-us/windows/wik...

Which version and edition Windows did you originally upgrade from or was installed prior to your current version:

Windows 10 - 1703, 1607, 1511, 1507 (build 10240)

Windows 7 Starter, Home Basic, Home Premium, Windows 8.0 Core, Windows 8.1 Windows 7 Professional, Windows 7 Ultimate, Windows 8.0 Pro, Windows 8.1 Pro
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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If the error persists I might suggest to try to obtain a user mode dump to get more information on the crash and see if a third part module is involved in the crash.

You can configure Windows to create user-mode dumps. Create a System Restore Point first.

If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as dump.reg), then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder:

Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe]
"DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\
00,6d,00,70,00,73,00,00,00


After Explorer (explorer.exe) crashes, can you then make the .dmp file available (provide link) via a public folder on OneDrive or similar site.

Here's a link on using OneDrive:

http://windows.microsoft.com/en-ca/onedrive/sha...

More info on collecting user-mode dumps:

http://msdn.microsoft.com/en-us/library/bb787181(VS.85).aspx

To stop the creation of the user mode dump files run the following registry file:

Windows Registry Editor Version 5.00

[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe]

You can delete the C:\CrashDumps folder anytime.

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I'm having the same issue here. Skip Ahead Build 17655. Was also happening on earlier builds on all PCs signed in with my Microsoft Account.

It started on my Surface Book 2 a couple builds ago and now my PC since 17650. I renamed StrucutredQuery.dll to .bak from Advanced Startup's command prompt  and the issue goes away.

The workaround seems to cause other issues however:

  • Can't insert attachments in the Mail app.
  • Edge extensions keep turning off
  • Network in File Explorer is empty
  • UWP apps like Skype and XBOX can't seem find any audio devices, despite Win32 apps working with them just fine.

Here's another thread with someone exhibiting the same issue (German).

Edit: A solution mentioned in the thread above resolves my issue. The steps are as follows:

  1. Run Regedit and navigate to Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Power
  2. Double click HiberbootEnabled
  3. Change Hexadecimal value from 1 to 0
  4. Reboot

I've restored the state of the StrucutredQuery.dll file and I no longer get explorer crashes with loads of errors in the EventLog.

Edit 2: Problem came back after a clean install.

When I stop the service, Connected Devices Platform User Service (I also stopped Connected Devices Platform User Service_4e4ce), explorer stops crashing.

@unt1tled

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Here is a folder with some CrashDumps. These 10 files were all created in less than a minute.

https://1drv.ms/f/s!AmgYStTsBhDvprldCGwaPPymxUS_nQ

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I wanted to wait to see if the issue would be fixed in 1803, but after upgrading on Monday, the problem still remains.

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Modifying the HiberbootEnabled registry value had no effect for me after rebooting.

However, stopping service CDPUserSvc_5a60f had cause explorer to stop crashing. Even though the issue is not fixed, at least I now have a  workaround!

Thanks!

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Question Info

Last updated November 2, 2020 Views 5,044 Applies to: