Experiencing Critical Process Died when shutting down or restarting my computer .

Hello guys, i'm experiencing Critical Process Died when shutting down or restarting my computer. I have no idea as it happens too suddenly . Can anyone help me please

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took a look already , doesn't help with my problem

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It may help to look at the minidump files from the blue screen crashes.

Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via a public folder on OneDrive or similar site.

Here's a link on using OneDrive:

http://windows.microsoft.com/en-ca/onedrive/share-file-folder

If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop

Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

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here you go 

https://1drv.ms/u/s!AqvHi4Gm5oJJjEVeLDTGHpysrX7o

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And you followed all the steps in the article, right?

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The aswSP.sys (Avast self protection module) may be causing svchost.exe (critical Windows component) to crash.

You could try temporarily uninstalling Avast and use Windows built-in antivirus (Windows Defender) and firewall and see if the error resolves.

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only avast is causing the problem? is there anything else?

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I could not see anything else however the system is using the generic storage controller and you may benefit from installing the specific storage driver from Intel - I believe the following is the latest Intel storage driver for the computer :

https://downloadcenter.intel.com/download/26759/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver

As a general precaution create a System Restore Point prior to installing storage drivers.

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i tried uninstalling avast but the error is still there after restarting

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Did you update the Intel storage driver?

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Last updated April 19, 2021 Views 2,732 Applies to: