Hi Dick,
Thanks for the update.
Since the issue persists after performing the above suggestions, check if similar issue persists on connecting the external hard drive on another PC. Checking if similar issue persists on other
PC’s will help in diagnosing if the issue is with the PC or the hard drive itself.
If the issue persists, follow the below methods and check if either steps helps in resolving the above issue.
Method 1: Run the
Hardware and Devices troubleshooter by following the steps below and check if any of the hardware components is missing or corrupted.
Running the troubleshooter will help in detecting and identifying the issue and in certain cases will fix the same to enhance the performance of the system.
- Press
Windows logo key on the keyboard, type troubleshooter and select the top most search result.
- Click on
View all from left side panel of the screen.
- Select
Hardware and Devices, click on Advanced option and check
Apply repairs automatically option.
- Follow the on screen instructions and wait for the troubleshooting to complete.
- Close the window after troubleshooting is completed and check for the status shown on the window.
Method 2: Install the latest and most compatible chipset drivers on the PC from the manufacturer’s website
and check if the issue is resolved.
Method 3: If the issue persists even after trying the above methods,
Reset the PC to reduce the critical warnings and errors which is showing in the event viewer. The warnings and errors are recorded due to various reasons that occur on the PC. Resetting the PC will reduce the warnings and errors you are getting
on the PC.
I suggest you to
Reset your PC by following the steps underResetting your PC
section from the link below and check if the issue is resolved.
http://windows.microsoft.com/en-gb/windows-10/windows-10-recovery-options
Note:
Select Keep my files
option when resetting the PC and also we recommend you to take backup of all your files and folders.
Disclaimer: Refreshing will restore previous Windows version (Windows 7, 8/8.1) on the computer
utilizing the recovery partition in the system hard drive. You will need to upgrade to Windows 10 after resetting the computer.
Apps you installed from websites and DVDs will be removed. Apps that came with your PC and apps you installed from the Windows Store will be reinstalled. Windows puts a list of removed apps on
your desktop after refreshing your PC.
Write to us with the status of the issue for further assistance, we will be happy to help you.
Your reply is most important for us to ensure we assist you accordingly.
Thank you.