Error 'The remote procedure call failed' when trying to access apps in Windows 10.

Original title: Windows Apps got crashed

In my windows 10 laptop, name of the windows apps are not shown and every time I open a file with any windows app, it rewards me the error, ' The remote procedure call failed'. How to get rid of this situation?


Question Info

Last updated September 5, 2018 Views 615 Applies to:


Thank you for writing to us in Microsoft Community.

As an initial recommendation, I suggest you to check for the latest updates in Windows 10 which helps the PC to make optimal use of Windows 10 capabilities as well as fixing any missing links in performance of the operating system. 

Windows 10 periodically checks for updates so you don’t have to. When an update is available, it’s automatically downloaded and installed – keeping your PC up to date with the latest features.

To check for updates now, go to Settings > Update & security > Windows Update, and select Check for updates. If Windows Update says that your PC is up to date, you have all the updates that are currently available.

If it still does not help, follow the below suggested methods and check if it helps to resolve the issue.

Method 1:

This issue may happen due to system file corruption. I suggest you to run System file checker. System File checker (SFC) scan is done to check if there are any corrupted system files that could be causing this issue. Kindly follow the below given steps: 

  • Press Windows key + X, select Command prompt (Admin) to bring up elevated Command prompt.

  • In Command prompt type sfc/scannow and press enter.

  • Restart the computer.

Ref: Using System File Checker in Windows 10

Method 2:

If no corrupted system files were found in the previous state or were irrecoverable, then I suggest you to try the following steps to employ the DISM command lines: 

  • Open command prompt by pressing Windows key + X and selecting “Command prompt admin”.

  • In command prompt, type the following commands and press Enter after each command:

                         Dism /Online /Cleanup-Image /CheckHealth
                         Dism /Online /Cleanup-Image /ScanHealth
                         Dism /Online /Cleanup-Image /RestoreHealth

  • Close the command prompt and restart the PC and check if it works.

Kindly keep us posted on the results.

Thank you.

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