I am using Dell inspiron laptop (pretty old one) which started acting weirdly. Upon examining, there was a problem with HDD so I had it changed.
As soon as I got new HDD installed and installed Windows 10 on it, computer started acting weird again - slow startups, random freeze etc.- but it was running ok and I was fine with it. But earlier today,
it suddenly displayed BSOD and crashed when it was idle. Now to the main and the funny part, it does not boot anymore. To elaborate, blank screen appears after BIOS screen (right when the logo of windows should be displayed) and it remains blank for several
more minutes before the logo and spinning dots magically appear, it doesnt disappear thereafter.
I figured, I could run startup repair or some other tool to solve the problem by booting from the DVD of windows 10. Now for this one, the logo appears with the spinning dots which disappears after a while
like it should. And after it disappears, blank screen persists thereafter. Dumbfounded, I tried booting from a USB stick of Windows 8 I had which gave the same problem.
I dont know how to fix this problem cause I have never seen anything like it. I have already tried altering most of the options in BIOS and the diagnostic tool gives and all-ok for all the installed hardware.
If somebody would help me circumvent this problem, I would really appreciate it.
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We're sorry to hear the inconvenience you have experienced.
What error message did you read on Blue screen?
Are you on Insider Build?
If yes, then you need to do a Clean installation of Windows 10 to fix this issue. If in case you have a recovery drive which is created on this build, then you can use the same to sort out this issue. Refer
Use a recovery drive to restore or reset your PC.
In case you're on Windows 10 version 1511 (I.e.10586) then lets us try to repair your computer by creating a Windows 10 Bootable media(I.e. USB or DVD) using
Media Creation Tool. I'm not sure whether you have correct version
of Windows 10 Bootable media. If not, Use some other PC connected to Internet for creating a Bootable media. Ensure that you should require correct version of bootable media, while performing either Automatic repair or any other
recovery option. Once you're ready with Bootable Media, follow the below mentioned steps.
Insert the Windows installation disc in the disc drive or connect USB media, and then start the computer.
Press a key when the message Press any key to boot from CD or DVD appears.
If your PC does not detect the media automatically
During the restart process, read the screen for any instructions that explain how to interrupt normal startup and enter the basic input/output system (BIOS) setup utility. Most PCs use the F2, F10, ESC, or DEL key to begin the BIOS Setup.
Look for a tab in the BIOS Setup Utility that is labeled Boot Order,
Boot Options, or Boot. Following the directions on the screen, use the arrow keys to go to the
Boot Order, then press Enter.
Locate the CD, DVD, or USB flash drive (this might be called Removable Device) in the Boot list. Following the directions on the screen, use the arrow keys to move the drive up so that it appears first in the Boot list. Press Enter. The boot order
sequence is now changed to boot from the CD, DVD, or USB flash drive.
Press F10 to save your changes and to exit the BIOS Setup Utility. Select Yes in the confirmation window. The PC will restart. Allow the PC to restart normally. The scan will take a few minutes and remove any malware that may be infecting your computer.
Select a language, a time, a currency, a keyboard or another input method, and then click Next.
Click Repair your computer.
Click the operating system that you want to repair, and then click Next.
On the Choose an option screen, select Troubleshoot. Select
Advanced Options > Command Prompt
under Advanced Options.
Type Bootrec /RebuildBcd, and then press ENTER.
You can also go with System Restore option under
Advanced Options and follow with onscreen instruction to restore your computer to earlier point of time. If problem still persist, then select
Reset this PC with Keep my files option. While performing reset ensure to select Keep my files.
It will do the following,
Reinstalls Windows 10 and keeps your personal files.
Removes apps and drivers you installed.
Removes changes you made to settings.
Removes any apps your PC manufacturer installed. (If your PC came with Windows 10, apps from your PC manufacturer will be reinstalled.)
Be careful when changing BIOS settings. The BIOS interface is designed for advanced users, and it's possible to change a setting that could prevent your computer from starting correctly.
Updating BIOS should only be done if necessary (to solve a compatibility problem, for example). It can be a complicated process, and if an error occurs, your computer could be rendered inoperable. Be sure
to follow the manufacturer's instructions exactly.
Keep us posted if you require further assistance.
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