Computer Randomly Crashing

Hi and thanks for reaching out. My name is Jan an independent Microsoft Advisor and a user like you. I'll be happy to help you out today.

Please upload the minidump files so the community can review what device or drivers is causing it.
https://answers.microsoft.com/en-us/windows/for...

1. Clean install the Nvidia Graphics drivers using DDU
Display Driver Uninstaller
https://www.guru3d.com/files-details/display-dr...

Run the application from Safe mode.
https://support.microsoft.com/en-us/help/12376/...

Select Clean and restart
Once the drivers are uninstalled
Install the latest Graphics Card driver

2. Check GPU temperature when playing games as it might be overheating.


3. If that didn't work. This issue commonly happen due to power supply issues.
Check power cables if its fitted correctly or check any for damages.







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Hi Jan,

Thank you for the quick reply. For some reason there is no minidump created when my computer crashes, I've checked event viewer and it comes up with "Dump file creation failed due to error during dump creation." I've checked both the dump file creation path and the dump file settings and both seem to be in order, so Im confused as to why a dump file cannot be created

Nevertheless, I have followed the steps you provided with DDU and reinstalling the gpu drivers so ill wait and see if it crashes again! Regarding the temperatures, I have been running msi afterburner and core temp to measure both temperatures of my processor and gpu while under stress. Core temps seem to stabilise at 80-85 degrees while under full load, whilst gpu temperature never reaches above 70/75 degrees,

Thanks for the update. Did you check your power supply (PSU) and power cables?

Ok just checked the psu, everything seems fine, I also believe that the psu definitely has a strong enough wattage (550). 

Also a quick situation update;

The PC has crashed twice since doing the DDU step, however both times it did not list as hardware error in the reliability monitor as it had done all previous times (EDIT: nevermind it has just crashed again this time with the same hardware error as the first message). These two times it only states that Windows was not properly shut down. I also checked the Event Viewer and nothing was detected to be the cause. All it said was:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log Name: System

Source: Kernel-Power

Event ID: 41

Level: Critical

User: SYSTEM

OpCode: Info

Thanks for the update.
I apologize that those steps did not resolve the issue.
Maybe someone else in the community has an idea.