Hi INL21, I am Rob, an independent and a 14 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.
BugCheck 116, {ffffa88ec5fd7010, fffff8024a651290, ffffffffc0000001, 3}
Probably caused by : amdkmdag.sys ( amdkmdag+b1290 )
BugCheck 116, {ffffcc0254da2010, fffff80437d31290, ffffffffc0000001, 3}
Probably caused by : amdkmdag.sys ( amdkmdag+b1290 )
amdkmdag.sys dated 5/14/2019 ATI/AMD Video driver
BugCheck A, {20, 2, 1, fffff8048306a965}
Probably caused by : ntkrnlmp.exe ( nt!KiExecuteAllDpcs+2e5 )
ntkrnlmp.exe is a Windows component which means something else drove it into Fault.
Further detailed analysis also indicated:
Many older driver issues.
A host of anti-cheat issues - those can load pieces of themselves even when their games are running and cause all sorts of problems.
fffff802`94b20000 fffff802`94cbb000 EasyAntiChea <-- Easy Anti-Cheat
fffff804`31a20000 fffff804`31f42000 vgk.sys <-- Valorant anti-cheat
fffff804`805d0000 fffff804`80867000 BEDaisy.sys <-- anti-cheat
fffff804`303d0000 fffff804`303d9000 MbamElam.sys <-- Malwarebytes.
1. Check with ATI/AMD Support, their online docs, drivers, and ask in their forums about any known issues. Of course, update the video drivers.
Use the DDU method to remove and install the latest video drivers.
Display Driver Uninstaller - Free
https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
AMD/ATI - Support and Driver - Search
http://support.amd.com/us/psearch/Pages/psearch.aspx?type=2.4.2&product=2.4.2.3.9&contentType=GPU+Download+Detail&ostype=Windows+8+Preview+-+32-Bit+Edition&keywords=&items=20
ATI - Forums
http://forums.amd.com/game/categories.cfm?catid=260&forumid=11
ATI - Support and Drivers
http://support.amd.com/us/Pages/AMDSupportHub.aspx
2. Check with those anti-cheat/game makers' supports and ask in the games' forums about known issues.
3. Fully uninstall MBAM - use only as an on-demand scanner and not running as Windows loads.. Use only Windows Defender which in Windows 8/8.1 & 10 is a full antivirus.
4. Try removing and reseating all cards, memory, and cables (both ends when possible) - actually remove and replace - do not just snug (on a PC) and clean out the dust bunnies and vents. (Of course, remove ALL power prior to opening the case.) <-- This is very important.
5. Check with ASRock Support, their online docs, drivers, and ask in their forums about any known issues. Update the BIOS, chipset drivers, and all the major onboard and separate device drivers (see driver update methods below).
BiosVersion = P3.10
BiosReleaseDate = 03/07/2019 <-- current BIOS
BaseBoardManufacturer = ASRock
BaseBoardProduct = B450 Pro4
6. Run the memory tests (see methods below).
7. Running OCCT for Home Use (Free) and the Stress Tests may help indicate a cause.
OCCT - Free for Home use
https://www.ocbase.com/
Running Stress Tests might help indicate a cause - use ALL of these.
PC Stress Test free software for Windows 10
https://www.thewindowsclub.com/pc-stress-test-free-software
8. As needed use ALL the methods in the troubleshooters below.
9. After ALL the above if needed run Driver Verifier to see if it can indicate a
CAUSE (see Driver Verifier methods below).
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Troubleshoot blue screen errors <-- read this link
http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors
BCCode : 116 0x00000116
Bug Check 0x116: VIDEO_TDR_ERROR is usually a graphic's driver (display adapter/video driver), other possibilities include but are not limited to antivirus/antispyware/security programs and even memory (mapping).
Try removing and reseating all cards, memory, and cables (both ends when possible) - actually remove and replace - do not just snug (on a PC) and clean out the dust bunnies and vents. (Of course, remove ALL power prior to opening the case.)
BCCode: 116 0x00000116 <-- read this link
https://tinyurl.com/3jz62nk
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This utility makes it easy to see which versions are loaded :
Run DriverView - set VIEW to Hide Microsoft drivers - update those without
Dump in their names (and update BIOS and chipset drivers).
DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html
For Drivers check System Maker as fallbacks and Device Maker's which are the most current. Right Click the Start Button - Device Manager - Display Adapter -
write down the make and complete model of your video adapter - double click
- Driver's tab - write down the version info. Now click UPdate Driver (this may not
do anything as MS is far behind certifying drivers) - then Right Click - Uninstall -
REBOOT this will refresh the driver stack.
Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard
if 3rd party with their own software and drivers and any other major device drivers
you have.
Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset, and software updates at System Maker's
site while there.)
Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN -
REBOOT after each installation.
Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This is because some drivers rollback before the
latest is installed (sound drivers particularly do this) so install a driver - reboot
- check to be sure it is installed and repeat as needed.
Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER
- check manually by model.
Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm
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Memory tests do not catch all errors such as mismatched memory (possible even for sticks that appear to be identical) and when faster memory is placed in the system behind slower memory. So it is best to also swap sticks in and out to check for those even if all memory tests fail to show a problem.
To test RAM check here - let it run 4+ hours or so - over-night is best. <-- best method
www.memtest.org
MemTestX86 - Test RAM With
http://www.tenforums.com/tutorials/14201-memtest86-test-ram.html
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After doing ALL the updates you can, and if the issue continues, then run
Driver Verifier.
Driver Verifier can help find some BSOD issues :
Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617
How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10
are essentially the same).
http://www.winvistaclub.com/t79.html
Using Driver Verifier
https://msdn.microsoft.com/en-us/library/windows/hardware/ff545448%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396
WINKEY + X - RUN - type in -> verifier /reset hit enter to disable
If Driver Verifier creates a minidump upload it and post the link here so we can
analyze it.
Here to help,
Rob
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