but sometimes mouse freezes and sometimes appear error in attachment

My PC has Windows 10 Home

but sometimes mouse freezes and sometimes appear error in attachment

both needed HARD SHUT-DOWN [keep press shutdown 4-5 seconds]

what to do?

 

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Last updated April 17, 2019 Views 72 Applies to:

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Hi,

I'm Diego Rios, an Independent Advisor willing to help other Microsoft customers.

Try the following procedures to troubleshoot this incident.

Try to run the Apps troubleshooter to fix issues that may prevent app from working properly in the link below:

https://support.microsoft.com/en-us/help/402749...

1. Please, try the following procedures in the link below, which will help you resolve common issues related to USB ports and devices:

https://support.microsoft.com/en-us/help/297090...

or try this procedures below:

2. Uninstall and reinstall all USB controllers.
Open Device Manager by pressing Windows key + X and select device manager from the list. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
In the list of hardware categories, find and expand Universal Serial Bus controllers.
Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.
Restart the computer, and let the USB controllers get reinstalled.
Plug in the removable USB device, and then test to make sure that the issue is resolved.

3. Disable USB selective suspend setting:
Press Windows key + Q, type power plan in the Search box, then click Choose a power plan.
Next to your currently selected plan, click Change Plan Settings.
Click Change advanced power settings.
Click the box to expand USB Settings, then expand USB selective suspend settings.
Click Plugged in, then click the drop down menu and select disabled.
If you're using a laptop, click Battery, then click the drop down menu and select disabled.
Click Apply, then click OK.

You can check this article for reference how resolve mouse, touchpad, and keyboard problems in Windows:
https://support.microsoft.com/en-us/help/17417/...


Please let me know if this helped and works.

Best Regards,

Diego R.

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Hi Lse, thanks for your question. I'm Graeme, a fellow Microsoft user.

For BSODs like this, I'd usually recommend three steps to begin with:

Run the System File Checker tool:
- Click Start and type cmd.
- Right-click Command Prompt and run it as administrator.
- Type sfc /scannow
- Press Enter.

Run a checkdisk:

- Click Start and type "cmd".
- Right-click Command Prompt and run it as administrator.
- Type "D:" (without quotes) and press Enter.
- Type "chkdsk /x /f /r" (without quotes) and press Enter.

It'll ask you to reboot so it can check the disk. Press Y and your computer will reboot, check your disk and repair any errors.

Update your graphics drivers:

AMD Radeon:
https://www.amd.com/en/support
NVIDIA GeForce:
https://www.geforce.com/drivers
Intel Graphics:
https://downloadcenter.intel.com/product/80939/...

Please let me know how you go after trying these steps! Thanks!

Note: Non-Microsoft websites are linked. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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Also sometimes this PC[Desktop HP without usb 3 only usb 2 i think is from 2007] startup but neither BIOS/Windows Not load - only power LED is ON screen is null

For Mouse I have Wireless Mouse/keyboard... at once i connected usb-devices and I think do Not worked ....

lse

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Hi Lse123polis , to diagnose the underlying issue, I need to analyse your Mini-dump file(s):

Open Windows File Explorer

Navigate to C:\Windows\Minidump

Zip up the contents of that folder

If you have problems zipping those files, copy them out onto your Desktop and zip them from there

Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)

Then post a link here to the zip file, so we can take a look for you . . .
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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What did...

Update and news

I have many USB controllers in Device Manager as you see - first shot

I right-clicked first 

"eHome Infrared Receiver(USBCIR)"

and chose UPDATE DRIVER

And i got immediately the blue screen - second shot....

what to do???? Now UPDATE or UNINSTALL USB CONTROLLERS DRIVERS... ?

Also may i have conflicts between infrared[usb stick - mouse/keyboard] and wifi [is desktop but having build-in wifi in the motherboard] ... ?

lse

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please reply the updated last post - what did lastly
lse

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Hi Lse123polis

Right click 'eHome Infrared Receiver(USBCIR' and choose Properties, then on the resulting dialog, choose the Drivers Tab and choose 'Roll back Driver'

As asked for above, does your system have any minidump files to analyse?
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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i will look and send this tomorrow...

minidump

I am sure when clicked UPDATE DRIVER 

just appear the blue screen - shot 2 - last post

I THINK DID NOT UPDATE THE DRIVER in that light speed appeared the blue screen

What to do???

lse

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NEWS - WHAT DID - ANSWER ASAP

i will looked for

minidump

in the folder you refer but Not a file/folder found... well?

I am sure when clicked UPDATE DRIVER 
just appear the blue screen - shot 2 - last post
I THINK DID NOT UPDATE THE DRIVER in that light speed appeared the blue screen
What to do???

After this system boots - generally all working BUT IN 3 minutes [AFTER DESKTOP LOADS] mouse freezes [keyboard/mouse Not work] and PC needed restart ... Sometimes Do Not boot at all ... even LEDs ON turn on in the Front Panel of PC... [in the latter case usb infrared Not getting any signal from mouse / keyboard] and again needed restart.... 

In other words if infrared NOT getting signal initially[from mouse or keyboard]...  PC Not startup/Not boot... 

If signal getting and infrared USB lights up -- then PC starts up but in 3 mins about... needed restart due mouse/keyboard freezes 

Any advise to try... ????

lse

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PLEASE REPLY TO SOLVE MY PC PROBLEM ... ASAP !!!

NEWS - WHAT DID - ANSWER ASAP

i will looked for

minidump

in the folder you refer but Not a file/folder found... well?

I am sure when clicked UPDATE DRIVER 
just appear the blue screen - shot 2 - last post
I THINK DID NOT UPDATE THE DRIVER in that light speed appeared the blue screen
What to do???

After this system boots - generally all working BUT IN 3 minutes [AFTER DESKTOP LOADS] mouse freezes [keyboard/mouse Not work] and PC needed restart ... Sometimes Do Not boot at all ... even LEDs ON turn on in the Front Panel of PC... [in the latter case usb infrared Not getting any signal from mouse / keyboard] and again needed restart.... 

In other words if infrared NOT getting signal initially[from mouse or keyboard]...  PC Not startup/Not boot... 

If signal getting and infrared USB lights up -- then PC starts up but in 3 mins about... needed restart due mouse/keyboard freezes 

Any advise to try... ????

lse

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