BSOD - What Failed: mrxsmb.sys

Hello, my computer had been working totally fine, until I restarted it. I restarted it because I was having trouble connecting to a website, and ever since then I get a repeating Recovery loop. I tried resetting it three times, but it was unable to reset. I can't boot into safe mode without getting the same error. Please help!
 

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Last updated September 22, 2019 Views 2,807 Applies to:
Hi Peter, I am Rob, a volunteer and a 10 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as volunteers we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me, I will help until the issue is resolved.

That is usually a driver issue.

Troubleshoot blue screen errors <-- read this link
http://windows.microsoft.com/en-us/windows-10/t...

==============

Try Options 5 (which requires a boot disk) AND 6 (which does not):

Boot to Advanced Startup Options in Windows 10
https://www.tenforums.com/tutorials/2294-boot-a...

Try running StartUp Repair from a Windows 10 boot disk or USB drive.
That often will work when running from the recovery environment does
not. You can try Option 5 here and run StartUp Repair to see if it helps.
You would need to make a bootable USB or DVD using the Media Creation Tool.

How to Boot to Advanced Startup Options in Windows 10
http://www.tenforums.com/tutorials/2294-advance...

How to Run Startup Repair in Windows 10
http://www.tenforums.com/tutorials/27649-startu...

You can make a Windows 10 Install disk and try to use it to repair the present installation.

Make a Windows 10 Disk using the Media Creation Tool - select to install on another computer and the same version you have now. You can make a USB or DVD to boot with. Select Troubleshoot - Advanced Options - Automatic Repair.

Installing Windows 10 using the media creation tool - create media then
boot with it - use method I outlined above.
http://windows.microsoft.com/en-us/windows-10/m...

OR

How to Prepare Bootable Install Media for Windows 10 - DVD, USB or SD Card
https://answers.microsoft.com/en-us/windows/for...

OR use this method :

How to Create a USB Recovery Drive in Windows 10
http://www.tenforums.com/tutorials/4200-recover...

How to Do a Repair Install of Windows 10 with an In-place Upgrade
http://www.tenforums.com/tutorials/16397-repair...

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If you can boot :

We can analyze the minidumps if you make them available from the OneDrive or other file sharing sites (such as MediaFire). If you have problems uploading the minidumps copy them to the Desktop or the Documents folder and upload them from there.

One-Drive - Share files and folders and change permissions
http://windows.microsoft.com/en-us/onedrive/sha...

Upload photos and files
http://windows.microsoft.com/en-us/onedrive/add...

Zip or upload the contents of C:\Windows\minidump

Use OneDrive to upload collected files
http://social.technet.microsoft.com/Forums/en-U...

Please let us know the results and if you need further assistance.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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I can get to advanced startup options. Since I couldn't boot into windows, I used an adapter to copy the latest minidump off of the hard drive

Minidump:

https://drive.google.com/open?id=1XBVnpzZe4473Z2CJCWPiO0IzgZFreE_g

Thanks for the help!

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Go to a working computer, download, create a bootable copy, then perform a clean install.

Step 1: How to download official Windows 10 ISO files
http://answers.microsoft.com/en-us/windows/wiki...

Step 2: How to: Perform a clean install of Windows 10
http://answers.microsoft.com/en-us/insider/wiki...

If there are files on the drive you want to recover, see - How to: Perform a Custom install of Windows 10
http://answers.microsoft.com/en-us/insider/wiki...
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Peter that file is corrupt, I tried downloading it several times.

Please repost it and let me know. Though it is possible it was corrupt when made. Try copying to the doc or desktop and zipping it up. Then post it. That will give the best chance to get a clean file to analyze.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Hello,
We need log files(called dump files) that tell us what lead to crash.
Please share them with us for a better analysis of the problem. Instructions can be found here:
https://answers.microsoft.com/en-us/windows/for...
Sumit
Windows Insider MVP 2018-2020 and Volunteer Moderator

1 person was helped by this reply

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