BSOD error SYSTEM_SERVICE_EXCEPTION on Windows 10

I've been getting the BSOD error SYSTEM_SERVICE_EXCEPTION at seemingly random times over the past few days and would like to figure out what the issue is. Here is the link to the last three DMP files: https://1drv.ms/u/s!AnvufKRQ04rLhFpuNJcy_Obs8wVv

I'd appreciate any pointers on where I should go from here, thanks!

 

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Last updated August 19, 2019 Views 3,659 Applies to:

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Hi,

 

I realize the inconvenience you are experiencing with your PC as it is getting BSOD. I will certainly help you with the issue.

 

This might have occurred due to some corrupt drivers. I would suggest you to follow the steps mentioned below and check if that helps:

 

Method 1:

Boot the computer in Safe mode and check the issue. Refer the steps mentioned below to do that.

  1. Type settings in search and click on Settings.
  2. Click Update and recovery, and then tap or click Recovery.
  3. Under Advanced startup, tap or click Restart now.
  4. Once your PC restarts, on the Choose an option screen, tap or click Troubleshoot.
  5. If you don't see the Startup Settings option, tap or click advanced options.
  6. Tap or click Startup Settings.
  7. Tap or click Restart.
  8. On the Startup Settings screen, choose the Safe Mode.
  9. Sign in to your PC with a user account that has administrator rights.

 

If in Safe Mode the computer works fine then proceed to method 2.

 

Method 2:

 

I suggest you to perform clean boot and check, using this Microsoft Article because may be a third party application is causing this issue.

https://support.microsoft.com/en-us/kb/929135

 

NOTE: A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot. You must log on to the computer as an administrator to be able to perform a clean boot. Your computer may temporarily lose some functionality when you perform a clean boot. When you start the computer normally, the functionality returns. However, you may receive the original error message, or experience the original behavior if the problem still exists. If the computer is connected to a network, network policy settings may prevent you from following these steps.

https://support.microsoft.com/en-us/kb/929135

 

Once you perform clean boot do refer to the section “How to reset the computer to startnormally after clean boot troubleshooting” to boot the computer in normal mode.

Note: Holds good for Windows 10.

 

Hope this information helps.

 

Please get back to us with an update on the issue, we will be happy to help.

Regards,
Ankit Rajput

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All three crashes were caused by memory corruption.

Please download and run Driver View and upload a copy of the report it produces to your OneDrive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items. Text file format please.

http://www.nirsoft.net/utils/driverview.html

 

Please provide a copy of your System Information file. To access your System Information file select the keyboard shortcut Win+R, type msinfo32 and press the ENTER key. Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here.

Please run the Windows Memory Diagnostic tool:

http://www.howto-connect.com/windows-10-detect-ram-issues-with-windows-memory-diagnostic-tool/

Please run Driver Verifier:

https://msdn.microsoft.com/en-us/library/windows/hardware/ff545448%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396

 

Immediately before running Driver Verifier I recommend you create a System restore point.

Gerry
Stourport-on-Severn, Worcestershire, England
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Thank you for your help. Here are the two files you requested.

The memory test found no errors, and the driver verifier found only the TAP driver that was included with my VPN.

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Just to be sure,

have you overclocked any component?

If so, please revert the overclock.

http://www.xtremesystems.org/forums/showthread.php?266589-The-OverClockers-BSOD-code-list

This site states you have to increase the vcore, but revert the overclock preferably.

If you didn't overclock then this is most likely a driver bug.
Please make sure your drivers are up to date (check manufacturer's website)

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Please upload copies of the latest dump files.

Is the install copy of Malwarebytes the Free or the Pro (Premium) version.

Please upload to your OneDrive and share with everyone a copy of your System log file from your Event Viewer and post a link here. Please remove any earlier copies of the logs from your OneDrive.

 

To access the System log select the keyboard shortcut Win+R, type eventvwr.msc and press the ENTER key. From the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.

Gerry
Stourport-on-Severn, Worcestershire, England
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Here are the two most recent dump files. The most recent BSOD error was interrupt exception not handled.

It's the free version. I rarely use it and could easily uninstall it.

Here is my system log.

Thanks again.

Edit: Had another crash, this time the "BSOD" was orange (I had never seen that before) and disappeared before I could see the error code. No DMP file was created for this crash, but I updated the link in this post with a new system log.

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I have not overclocked any component. All of my drivers are up-to-date.

Thanks.

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Please download Speccy and upload a copy of the report it produces to OneDrive. To obtain a report select File, Save as Text file. It helps to obtain the report at a time when the system is under pressure and temperatures may be higher than normal:
http://www.piriform.com/docs/speccy/using-speccy

I do not think I have seen the dump file when you ran Driver Verifier. You could run Driver Verifier again.

Gerry
Stourport-on-Severn, Worcestershire, England
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Here is the Speccy report. I generated it while running a stress test with Prime95.

I ran driver verifier again and there was a crash during restart. Here is the DMP file from that.

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Gerry
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