Blue Screen Crashing

Hi Patrick, I am Rob, an independent and a 14 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.

One strange issue that has been affecting some gamers lately is that some
games install competing anti-cheat software. Those run resident when the
game that installedthem is not even running. So you may want to uninstall
any games you are unsure about and check with the makers and forums for
all the games you play to see what they use.

=======

Be sure you are running the latest available BIOS, chipset drivers, and major
drivers. That error can also be caused by incompatible 3rd party antivirus
and other startup programs and drivers. Of course there are other possibilities.

Troubleshoot blue screen errors <-- read this link
http://windows.microsoft.com/en-us/windows-10/t...

We can analyze the minidumps if you make them available from the OneDrive
or other file sharing sites (such as MediaFire). If you have problems uploading
the minidumps copy them to the Desktop or the Documents folder and upload
them from there.

One-Drive - Share files and folders and change permissions
http://windows.microsoft.com/en-us/onedrive/sha...

Upload photos and files
http://windows.microsoft.com/en-us/onedrive/add...

Zip or upload the contents of C:\Windows\minidump
Use OneDrive to upload collected files
http://social.technet.microsoft.com/Forums/en-U...

================================================

Troubleshoot blue screen errors <-- read this link
http://windows.microsoft.com/en-us/windows-10/t...

Check these resources :

BBCode: 133 0x00000133 <-- read this link
https://tinyurl.com/r4z8emy

====================================================

Run checkdisk (chkdsk /f /r )

FIle Explorer - Right Click the drive - Properties - Tools - Error checking -
Check - scan the drive

OR

From the Command Prompt of the Windows 10 disk (boot from it) :

chkdsk /f /r
(Space after k and before / and after f and before / )

REBOOT

sfc /scannow
(Space after c and before / )

REBOOT

----------------------------------------------------------------------------

This is my generic how to for proper driver updates :

This utility makes it easy to see which versions are loaded : Run DriverView - set
VIEW to Hide Microsoft drivers - update those without Dump in their names (and
BIOS and chipset drivers).

DriverView - Free - utility displays the list of all device drivers currently loaded
on your system. For each driver in the list, additional useful information is
displayed: load address of the driver, description, version, product name,
company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current. Right Click the Start Button - Device Manager - Display Adapter - write down the make and complete model of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This is because some drivers rollback before the latest is installed (sound drivers particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht...

_____________________________________________________

After doing ALL the updates you can, and if the issue continues, then run
Driver Verifier.

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10 are essentially the same).
http://www.winvistaclub.com/t79.html

Using Driver Verifier
https://msdn.microsoft.com/en-us/library/window...

WINKEY + X - RUN - type in -> verifier /reset hit enter to disable

If Driver Verifier creates a minidump upload it and post the link here so we can analyze it.

======

Running OCCT for Home Use (Free) may help indicate a cause.

OCCT - Free for Home use
https://www.ocbase.com/

Running Stress Tests might help indicate a cause - use ALL of these.

PC Stress Test free software for Windows 10
https://www.thewindowsclub.com/pc-stress-test-f...

Here to help,

Rob

------
Standard Disclaimer: Those may be non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Please let us know the results and if you need further assistance. Feedback definitely helps us help all.

https://1drv.ms/u/s!ArHFZcqZqDJZhsNwHJH5TwTreb8L0g?e=SAW4IA

I believe this is the one drive link to the Minidump files.

There are software issues and definite hardware problems.

Most important BugCheck.

BugCheck 124, {0, ffffdc0ab943c028, b2000000, 70005}
Probably caused by : GenuineIntel

Processor Report :   (Note all the FATAL)
=======================================
Common Platform Error Record @ ffffdc0ab943c028
-----------------------------------------------------------------
Record Id     : 01d619f740c5d253
Severity      : Fatal (1)
Length        : 872
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 4/24/2020 5:23:52 (UTC)
Flags         : 0x00000000

=======================================
Section 0     : Processor Generic
-----------------------------------------------------------------
Descriptor    @ ffffdc0ab943c0a8
Section       @ ffffdc0ab943c180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Micro-Architectural Error
Flags         : 0x00
CPU Version   : 0x0000000000050654
Processor ID  : 0x000000000000000f

=======================================
Section 1     : x86/x64 Processor Specific
-----------------------------------------------------------------
Descriptor    @ ffffdc0ab943c0f0
Section       @ ffffdc0ab943c240
Offset        : 536
Length        : 64
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x000000000000000f
CPU Id        : 54 06 05 00 00 08 10 0f - bf fb fe 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

=======================================
Section 2     : x86/x64 MCA
-----------------------------------------------------------------
Descriptor    @ ffffdc0ab943c138
Section       @ ffffdc0ab943c280
Offset        : 600
Length        : 272
Flags         : 0x00000000
Severity      : Fatal

Error         : Unknown (Proc 15 Bank 0)
  Status      : 0xb200000000070005

1.  Check the processor seating, heat sink, and the compound between the processor 
 and the heat sink which are common causes. <-- Please do this!

2. Could be heat related - try using a small fan to blow into the air intakes to see 
if that helps. Heat related does not always mean too much heat as it is very possible 
that a single resistor, capacitor, transistor, or etc. is just too sensitive to even 
normal levels of heat. The idea here is to dramatically increase airflow to maximize the heat dissipation as much as possible. <-- Please do this! 

3. Remove ALL power and re-seat all cards, memory, and cables (both ends when 
possible) - actually remove and replace - do not just snug. Remove the dust 
bunnies and clean the vents. Check that the fans work (before and after opening 
the case). If a laptop about all you can do is re-seat the memory and clean the 
vents (still can try adding a small fan as a test). <-- Please do this!

This sounds like hardware so if the above does not help then you probably need 
the help of a real computer shop (one that does its own in-shop service) or the 
System Maker's Support.

==================================================

Troubleshoot blue screen errors <-- read this link
http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors 

BCCode: 124   0x00000124

This is usually heat related, defective hardware, memory or even processor though 
it is  "possible" that it is driver related (rare). Remove ALL power and re-seat all 
cards, memory and cables (on both ends) - actually remove and replace - do not 
just snug. Make sure the system has adequate ventilation - add a small fan 
blowing into intakes. Carefully inspect the motherboard and other cards for 
damage. Pay attention to the fatal hardware error implication. You may need 
a real computer shop or the System maker's Support.

Repeat - 1. Check the processor seating, heat sink, and the compound between the processor 
and the heat sink which are common causes.

There have been a few instances where Norton/Symantec and other antivirus/security programs have caused this error.

BCCode: 124   0x00000124

The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. 
This bug check indicates that a fatal hardware error has occurred. This bug 
check uses the error data that is provided by the Windows Hardware Error 
Architecture (WHEA). 

BCCode: 124    0x00000124 <-- read this link
https://tinyurl.com/vgyyznk

======

Running OCCT for Home Use (Free) may help indicate a cause.

OCCT - Free for Home use
https://www.ocbase.com/

Running Stress Tests might help indicate a cause - use ALL of these.

PC Stress Test free software for Windows 10
https://www.thewindowsclub.com/pc-stress-test-free-software

=======

BugCheck 133, {0, 501, 500, fffff8016277
Probably caused by : ntkrnlmp.exe ( nt!KeAccumulateTicks+1815bd )

ffff8d8c`9162c238  fffff801`6500ff02Unable to load image iaStorAC.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStorAC.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorAC.sys
 iaStorAC+0x20ff02

ffff8d8c`9162cb68  fffff801`7cdf2f13Unable to load image aswNetHub.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswNetHub.sys
*** ERROR: Module load completed but symbols could not be loaded for aswNetHub.sys    aswNetHub+0x32f13

ffff8d8c`9162d138  fffff801`80426efbUnable to load image aswStm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswStm.sys
*** ERROR: Module load completed but symbols could not be loaded for aswStm.sys
 aswStm+0x16efb

ffff8d8c`9162d978  fffff801`8000ff02Unable to load image RTKVHD64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys    RTKVHD64+0x4cff02

ffff8d8c`9162e038  fffff801`7b0e6d29Unable to load image e1d68x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for e1d68x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1d68x64.sys
 e1d68x64+0x16d29

BugCheck 1000007F, {8, ffffc200d9084290, ffffe88f27544e70, fffff8019ec3ad65}
Probably caused by : vgk.sys ( vgk+29ad65 )

4. vgk.sys is Vanguard anti-cheat  <-- check with the game maker's support before you run this again.

fffff08e`c8ba4bf8  fffff801`9e0a1030Unable to load image aswSP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSP.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
 aswSP+0x61030

5. Fully uninstall Avast which is either involved as cause or by helping to mask the cause. Use only Window Defender which in Windows 8/8.1 & 10 is a full antivirus.

6. Check with MSI Support, their on-line docs and drivers, diagnostics, and ask in their forums about any known issues. Update the BIOS, chipset drivers, and all the major on-board and separate device drivers (see driver update methods below). Also, run the Intel Driver and Support Assistant.

BiosVersion = 1.10
BiosReleaseDate = 06/20/2017  <-- current BIOS
SystemManufacturer = Micro-Star International Co., Ltd
SystemProductName = MS-7A93
BaseBoardManufacturer = Micro-Star International Co., Ltd
BaseBoardProduct = X299 SLI PLUS (MS-7A93)
BaseBoardVersion = 1.0
CPUID:        "Intel(R) Core(TM) i7-7820X CPU @ 3.60GHz"
MaxSpeed:     3600
CurrentSpeed: 3600

MSI Support
http://www.msi.com/index.php?func=service

MSI - Downloads (BIOS and Drivers)
http://www.msi.com/index.php?func=downloadindex

MSI - Forums
http://forum-en.msi.com/

MSI - Service
http://us.msi.com/index.php?func=service

MSI - Live Update On-Line
http://www.msi.com/index.php?func=downloadindex

MSI - Contacts - Set to North America - USA
http://www.msi.com/index.php?func=html&name=aboutus

Intel Driver and Support Assistant <-- run this after checking with System/Motherboard Maker
http://www.intel.com/p/en_US/support/detect?redirector_count=1&

Intel Download Center
http://downloadcenter.intel.com/

Intel - Support
http://www.intel.com/p/en_US/support

Intel - Forums
https://forums.intel.com/s/?language=en_US

7. Run the memory tests (see methods below).

8. Run OCCT and the Stress Tests to see if they can help (see previous reply for links).

9. As needed use ALL the methods in the troubleshooters previous, above, & below.

10. After ALL the above if needed run Driver Verifier to see if it can indicate a
 CAUSE (see Driver Verifier methods below).

-------

Troubleshoot blue screen errors <-- read this link
http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

==================================================

This utility makes it easy to see which versions are loaded : 

Run DriverView - set VIEW to Hide Microsoft drivers - update those without 
Dump in their names (and update BIOS and chipset drivers).

DriverView - Free - utility displays the list of all device drivers currently loaded 
on your system. For each driver in the list, additional useful information is 
displayed: load address of the driver, description, version, product name, 
company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html
  
For Drivers check System Maker as fallbacks and Device Maker's which are the 
most current. Right Click the Start Button - Device Manager - Display Adapter - 
write down the make and complete model of your video adapter - double click 
- Driver's tab - write down the version info. Now click UPdate Driver (this may not
do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - 
REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard
if 3rd party with their own software and drivers and any other major device drivers
you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and
then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their 
latest versions. (Look for BIOS, Chipset, and software updates at System Maker's
site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - 
REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are 
installing actually shows up. This is because some drivers rollback before the 
latest is installed (sound drivers particularly do this) so install a driver - reboot 
- check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER
- check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm 
   
====================================================

Memory tests do not catch all errors such as mismatched memory (possible even 
for sticks that appear to be identical) and when faster memory is placed in the system 
behind slower memory. So it is best to also swap sticks in and out to check for 
those even if all memory tests fail to show a problem.

To test RAM check here - let it run 4+ hours or so - over-night is best.   <-- best method
www.memtest.org

MemTestX86 - Test RAM With
http://www.tenforums.com/tutorials/14201-memtest86-test-ram.html

For the Windows Memory Diagnostic Tool.

Type in Cortana's search box ->  Windows Memory Diagnostics 
........find at top of the list - click it. in Windows 8/8.1/10 the name is "Windows Memory 
Diagnostic".

================================================

After doing ALL the updates you can, and if the issue continues, then run 
Driver Verifier. 

Driver Verifier can help find some BSOD issues : 

Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10 
are essentially the same).
http://www.winvistaclub.com/t79.html

Using Driver Verifier
https://msdn.microsoft.com/en-us/library/windows/hardware/ff545448%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396 

WINKEY + X - RUN - type in -> verifier /reset      hit enter to disable

If Driver Verifier creates a minidump upload it and post the link here so we can 
analyze it.

Here to help,

Rob

------
Standard Disclaimer: Those may be non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Please let us know the results and if you need further assistance. Feedback definitely helps us help all.

Having any luck with the troubleshooting?

Please provide any feedback that you can which helps me stay current as well as to help you and others. Good feedback in invaluable to us.

Here to help,

Rob

Hello,

So my PC hadn't crashed since I posted this thread. I uninstalled the vgk.sys driver along with all the other anticheat stuff and game files. I also uninstall Rainbow Six Siege because nearly all of my crashes had happened when I was playing that game. Today I tried to see if Rainbow Six was what was really causing my crashing problems, so I redownloaded it and played a game, and unfortunately, mid game I crashed again. I have since uninstalled the game and am now working through all the steps that you have given. I do not really know how to physically handle computer hardware but I have tried some of the software fixes that you have suggested. I uninstalled avast, and have also gotten programs to locate out of date drivers to update. I also tried to fun a stress test using OCCT, however, one second into the test my computer freezes, but does not blue screen and thus I cannot get any crash data from the reliability history. This has happened 3 times, each time I tried to run the test. I also looked into downloading the memtest, because I have run the regular windows memory diagnostic but that found nothing, however I am confused on how to download and launch memtest.