Black screen when opening new programs/windows

I have recently upgraded to WIndows 10 on an older HP Pavillion laptop.  The problem I have is inconsistent and there is no pattern to it.  The internet is flooded with issues/fixes for the Black screen at startup, or Black screen with only mouse pointer showing,  or whatever someone choose to call the problem.  But they all have to do with startup.  that is NOT my problem.   My computer starts up fine and I have no issues with login.

However , what happens to me is when I start up a program whether it be outlook , excel, a browser,  or whatever program you happen to have installed on a computer,  when the window pops up it is a black screen.  I can close it/minimize it,  and and move the window around,  but everything in the window is black. If I happen to be  familiar with that particular window and know approximately where an item inside it is (such as an OK button) , I can click it and it does what it is suppose to do.  So it is not hung up or anything,  I just can't see it.

Other problem is its completely inconsistent.  It will work fine for 30 min, and then all of a sudden I open another window within the app/program (like as simple as a menu item from the menu bar) and its blacked out. Sometimes it does it right way when I start it up a new program.  Only thing that fixes it is a reboot.

I've rechecked my display drivers and made sure everything is up to date, and done different diagnostics using various software and they all say everything is fine.  I'm at a loss.  I'm about ready to toss the computer and buy a new one.

Any help would be much appreciated !!!  Thanks

Leon

Hi,

Thank you for posting in Microsoft community.

We understand your concern and will certainly assist you to solve it.

We suspect that the issue you face might be due to some of the Windows 10 components either going missing or corrupt. Please follow the below methods to troubleshoot the issue.

Method 1: Microsoft safety scanner.

Run a full computer scan with the Microsoft Safety Scanner to make sure that the computer is virus free. The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software. Please refer the below link to download and run the Microsoft Safety Scanner.

 

http://www.microsoft.com/security/scanner/en-us/default.aspx

 

DISCLAIMER: The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again.

The Microsoft Safety Scanner is not a replacement for using an antivirus software program that provides ongoing protection.

If the issue persists, please follow the below method.

Method 2: System maintenance troubleshooter.

Please follow the below steps to run the system maintenance troubleshooter.

 

1. Go to control panel.

2. Select system and maintenance.

3. There select troubleshooting.

4. In troubleshooting, go to system and security and select run maintenance task.

5. Select system maintenance and follow the on screen instructions.

 

If the issue persists, please follow the below method.

Method 3: SFC scan.

 

Follow the below steps to perform an SFC scan.

 

1. Press Windows key + X key.

2. Select command prompt (admin).

3. Type the below command:

 

Sfc /scannow

If the issue persists, please follow the below method.

Method 4:

Please follow the below link to troubleshoot any black screen related issue.

http://windows.microsoft.com/en-in/windows-10/troubleshoot-black-screen-problems

Please let us know if the issue is resolved or you need any further assistance.

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Will try those options and see what effect it  has. Thanks. 

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I tried all those methods, but I am still seeing  the same problem. 

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Hi,

Thank you for the update.

 

If the issue persists, I suggest you to run DISM and check if it helps.

The DISM or System Update Readiness tool may help you to fix some Windows corruption errors.

https://support.microsoft.com/en-us/kb/947821

Let us know if you need further assistance. We will be happy to help.

 

Thank you.

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Last updated November 25, 2020 Views 17,779 Applies to: