BitLocker is waiting for activation

A co-worker recently got locked out of her laptop after a Windows 10 update caused the system to go into a reboot loop because of a blue screen. There is no way to go into safe mode due to Windows 10 elimination of the F8 key. It does not go into recovery mode. I tried disabling Secure Boot mode in the BIOS but that brings up a BitLocker key required screen. As far as I know BitLocker was not enabled intentionally on this machine, but I am reading from another post that:

"Bitlocker is not enabled but the process has been initialized as this happens during OOBE - Out of the Box Experience (one of the requirements of a Connected Standby Machine is Bitlocker)."

https://answers.microsoft.com/en-us/surface/forum/surfpro3-surfhardware/why-does-computer-manager-say-my-c-drive-is/8eec638a-7404-48e2-b780-f19914ae5b35?auth=1

I assume that BitLocker might have been in the "waiting for activation" state since we have another equal laptop in that state bought around the same time. So the question is does this "waiting for activation" state prevent access to the drive?

The more important question is, is there a way to get out of the blue screen of death loop?

-Dave

[Moved from: Windows / Windows 10 / Windows update, recovery, & backup] 

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Answering the question about Safe Mode. To enter the recovery mode you need to boot and allow windows to start until an error message, press and hold the power button to force power off.

Do this a second time and on the third boot wait and windows should start Diagnostic mode.

When you see a menu select Troubleshoot, then Advanced options, then Start-up Settings. Safe Mode is listed there. You will also see other repair options in the Advanced options menu.

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The problem is the OS doesn't even start. It blue screens then reboots. Repeat. Forever.

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Try pressing the power button as it blue screens. Or at the spinning balls.

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I saw a blog entry that said to try that to force it into recovery mode.

The blog said it requires the long power button hold order to power it off but it powers off right away which was abnormal.

Tried this several times but it never goes into recovery mode.

I think I also read that bit locker prevents recovery mode for security reasons.

I also noticed this command line switch for manage-bde

    -ForceRecovery or -fr
                Forces a BitLocker-protected OS to recover on restarts.

which supports that that theory.

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Then you may have to use a Windows 10 installation DVD or USB. But it might be restricted if your info on secure boot is correct.

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Tried that too, but secure boot prevents this.

I disabled Secure Boot but that brings up a "Bit Locker key required" screen.

If BitLocker is in the "waiting for activation" state, what is the key that it used to encrypt the files that can be used on this screen?

Or is that the key it would have given me had I enabled/activated Bit Locker.

During initial setup does it choose a key, encrypt the files then keep this key hidden until Bit Locker is activated.

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Sorry I can't answer that. Not familiar with bitlocker I'm afraid.

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Last updated June 3, 2021 Views 11,683 Applies to: